Samruddhi Devre
Sterling,VA
Summary
Reliable customer service employee and also a student seeking flight attendant position to use her critical thinking, teamwork and customer service skills at your airline.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level flight attendant position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Store Assistant
Y Tea
03.2024 - Current
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Remained calm and composed in tense situations involving angry or upset customers.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
Customer Service Cashier
Chick-fil-A
01.2024 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Server
Celebration By Rupa Vira
08.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Representative
Walmart
06.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Communications
Northern Virginia Community College
Annandale, VA06.2026
High School Diploma -
Rock Ridge High School
Ashburn, VA06.2023
Skills
Customer Service
Strong Work Ethic
Reliability and punctuality
Hospitality service expertise
Food and Beverage Service
Verbal and written communication
Public Speaking
Guest Services
Cleanliness and sanitation
Speech Clarity
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Store Assistant
Y Tea
03.2024 - Current
Customer Service Cashier
Chick-fil-A
01.2024 - 03.2024
Server
Celebration By Rupa Vira
08.2023 - 01.2024
Customer Service Representative
Walmart
06.2023 - 08.2023
Bachelor of Arts - Communications
Northern Virginia Community College
High School Diploma -
Rock Ridge High School