Sam (Sadie) Ramsay
Springfield,MO
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Dedicated illustrative professional with history of meeting independent goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Springfield, MO
08.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Managed over 100 customer orders per day.
Head Cashier
The Home Depot
West Chester, Mason, OH
08.2016 - 09.2020
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Increased customer loyalty and retention.
- Prevented at least 5 major losses to store assets.
Education
Some College (No Degree) - Biology
University of Cincinnati - Blue Ash
Blue Ash, OHHigh School Diploma -
Jacksonville High School
Jacksonville, NC06.2016
Skills
- Verbal/written communication
- Detail-Oriented
- Equipment Checks and Assessments
- Cleaning and Sanitizing
- Display Maintenance
- Cash Handling
- Relationship Building
- Packaging and Labeling
- Cooperative Attitude
- Policies and Procedures
- Customer Relations
- Data Entry
Accomplishments
- Collaborated with team of seven in the development of an invested artistic community of over eight-hundred members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of twenty staff members.
- Trained five new hires on sales and service techniques.
Timeline
Barista
Starbucks
08.2021 - Current
Head Cashier
The Home Depot
08.2016 - 09.2020
Some College (No Degree) - Biology
University of Cincinnati - Blue Ash
High School Diploma -
Jacksonville High School