Sam Schilf
Lombard
Summary
Dynamic sales professional with a proven track record at AT&T, excelling in sales strategy execution and customer loyalty development. Recognized for driving revenue growth and enhancing operational efficiency through consultative selling and strategic relationship building. Adept at optimizing sales processes, fostering team collaboration, and delivering exceptional client experiences.
Overview
18
18
years of professional experience
Work History
Senior Sales Support Lead
AT&T
06.2022 - 02.2025
- Provided ongoing support for the sales team, facilitating smooth communication between departments and improved overall operations.
- Coordinated shipping logistics, expediting product delivery times and enhancing customer satisfaction levels.
- Created training materials for new hires, decreasing ramp-up time and enabling them to contribute more quickly to company goals.
- Maintained detailed records of sales data for accurate forecasting and progress tracking.
- Collaborated with the sales team to develop targeted marketing campaigns, resulting in increased lead generation.
- Contributed to a positive office culture by actively participating in team-building activities and offering assistance wherever needed.
- Supported account managers in achieving their quotas by providing administrative assistance during high-pressure periods.
Regional Sales Executive
AT&T Mobility
09.2021 - 06.2022
- Enhanced communication among team members through regular meetings and updates on industry trends or relevant news articles.
- Drove consistent customer satisfaction through timely resolution of issues related to shipments or orders.
- Generated significant revenue growth by consistently achieving or exceeding monthly sales quotas.
- Expanded market share within the region by successfully penetrating new accounts.
- Exceeded quarterly revenue targets by skillfully managing a pipeline of opportunities and proactively seeking out new business prospects.
- Maintained thorough knowledge of competitor offerings, using this information to strategically position company products in the market effectively.
- Established strong relationships with key clients, resulting in business expansion and revenue growth.
Assistant Retail Store Manager
AT&T Mobility
02.2021 - 09.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Answered questions about store policies and addressed customer concerns.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Trained and managed associates in customer service and sales techniques.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
In-Home Sales Consultant
AT&T
10.2018 - 05.2019
- Ensured positive customer experiences by addressing concerns promptly, providing timely assistance and support throughout the entire sales process.
- Overcame objections from prospective customers by effectively addressing their concerns and highlighting the unique selling points of our offerings.
- Contributed positively to company culture through active participation in meetings, workshops, and team-building events.
- Expanded market reach through effective networking at local events, leading to increased clientele base.
- Achieved high levels of customer satisfaction ratings as evidenced in post-sale surveys, reflecting exceptional interpersonal skills.
- Educated clients on the value-added benefits of our products and services, fostering trust and loyalty in the brand.
- Demonstrated adaptability and flexibility when working with diverse clientele to meet their unique needs effectively.
- Increased sales by consistently delivering exceptional customer service and product knowledge during in-home consultations.
- Generated significant revenue growth for the company by consistently meeting or exceeding sales targets.
Retail Sales Consultant
AT&T Mobility
10.2013 - 09.2018
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Handled cash transactions accurately while adhering to established security procedures.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Increased average transaction value through strategic cross-selling of complementary products.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Conducted regular product demonstrations, increasing interest in featured items.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
Parks Maintenance Worker
Palatine Park District
07.2010 - 10.2013
- Enhanced park visitor experience by maintaining clean and safe facilities, pathways, and recreational areas.
- Contributed to team efforts in emergency situations such as storm damage clean-up or search-and-rescue operations.
- Installed and moved temporary structures for different types of events.
- Preserved natural habitats through careful landscaping, and pruning.
- Participated in training programs to enhance skills, ensuring continuous improvement in job performance.
- Assisted with seasonal preparations including snow removal during winter months.
- Improved park aesthetics with meticulous attention to detail in litter removal and upkeep of benches, signs, and other infrastructure.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Lead Video Editor
Worship For Shut-Ins
08.2007 - 05.2010
- Maintained high standards of excellence through meticulous attention to detail and adherence to project specifications.
- Optimized storage solutions by organizing media assets in a consistent and logical manner.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet all deadlines.
- Created engaging motion graphics that elevated the visual appeal of various projects.
- Delivered high-quality video edits within tight deadlines, ensuring client satisfaction and project success.
- Delivered edits on time for reviews and final delivery.
- Combined text, video and other composited elements onscreen to create logical, coherent layouts.
- Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
Education
Associate of Science - General Studies
Elgin Community College
Elgin, IL 05.2001 -
Skills
Operational Efficiency
Sales Strategy Execution
Sales Development Training
Sales process optimization
Territory management
Sales Performance Insights
Sales presentations
Sales Team Leadership
Streamlining Sales Processes
Analytical Skills
Sales Performance Reporting
Strategic Relationship Building
Technical troubleshooting
CRM software proficiency
Effective Product Demonstration
Consultative Selling
Customer Loyalty Development
Client Account Management
Customer-Focused Sales
Accomplishments
- Business Certified Seller for multiple years.
- Upgraded the level of a store based on sales quality and growth.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Senior Sales Support Lead
AT&T
06.2022 - 02.2025
Regional Sales Executive
AT&T Mobility
09.2021 - 06.2022
Assistant Retail Store Manager
AT&T Mobility
02.2021 - 09.2021
In-Home Sales Consultant
AT&T
10.2018 - 05.2019
Retail Sales Consultant
AT&T Mobility
10.2013 - 09.2018
Parks Maintenance Worker
Palatine Park District
07.2010 - 10.2013
Lead Video Editor
Worship For Shut-Ins
08.2007 - 05.2010
Associate of Science - General Studies
Elgin Community College
05.2001 -