Samson Allen
Dallas,TX
Summary
Dynamic professional with expertise in strategic planning and process optimization. Known for delivering impactful communication and supporting cross-functional teams. Committed to driving operational excellence and fostering a culture of collaboration.
Overview
8
8
years of professional experience
Work History
Inflight Administration
American Airlines
Dallas, Texas
12.2025 - Current
- Developed and executed communication strategies for sensitive, fast-moving issues with strict deadlines.
- Ensured consistent tone and voice across Inflight department content.
- Provided subject matter expertise, offering guidelines and support for administrative processes.
- Maintained compliance documentation and operational files for confidential employee records.
- Assisted in analyzing industry trends to understand stakeholder needs.
- Compiled and distributed operational reports using Excel to facilitate data-driven decision-making.
- Implemented process improvements for flight attendants to enhance efficiency and accuracy.
- Acted as liaison among crew members, payroll, HR, and operational leadership to resolve administrative inquiries.
Election Operations Specialist
County of San Diego
San Diego, CA
10.2018 - 01.2020
- Coordinated logistics and onboarding for 100+ poll workers, improving data accuracy and ensuring proper equipment management.
- Managed operational records in internal databases to support workflow efficiency for process improvement initiatives.
- Maintained scheduling and documentation systems to uphold compliance during public operations and audits.
Auto Claims Operations Specialist
State Farm Insurance
Dallas, TX
03.2020 - 2025
- Track claim performance metrics using Excel and internal dashboards to support accurate reporting and reconciliation.
- Review and update compliance documentation, aiding in audit readiness and regulatory alignment.
- Managed access credentials and navigated internal platforms to streamline system configurations and enhance onboarding process.
- Collaborate with international accounting and accounts payable to research to resolve invoice discrepancies
- Analyze spend data and payment trends to identify cost-saving opportunities, billing errors , and process improvements.
Education
MBA -
Liberty University
Lynchburg, VABachelor of Arts - Mass Communications
Prairie View A&M University
Prairie View, TXSkills
- Project management
- Process improvement
- Change management
- Data analysis
- System compliance
- CRM proficiency
- Excel expertise
- Office Suite
- Strategic planning
- Team leadership skills
- Training development
Timeline
Inflight Administration
American Airlines
12.2025 - Current
Auto Claims Operations Specialist
State Farm Insurance
03.2020 - 2025
Election Operations Specialist
County of San Diego
10.2018 - 01.2020
MBA -
Liberty University
Bachelor of Arts - Mass Communications
Prairie View A&M University