Summary
Overview
Work History
Education
Skills
Timeline
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Samson Bolton

Summary

Experienced with optimizing store operations to enhance efficiency and customer satisfaction. Uses effective inventory management and staff training to maintain high operational standards. Knowledge of process improvement techniques that drive consistent results.

Overview

28
28
years of professional experience

Work History

Store Manager

Dollar General
03.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Department Manager/Customer Service Representative

Lowes Home Improvment
01.2015 - 03.2018
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Loss Prevention Manager/Area Loss Prevention Manager

Parisian/Proffitts/Saks Inc./Belk
11.1996 - 01.2015
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
  • Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
  • Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.

Education

Bachelor of Science - Industrial Organizational Psychology

University of Georgia
Athens, GA

MBA - Executive Business Management

Strayer University
Huntsville, AL
10-2020

Skills

  • Customer service
  • Problem-solving
  • Personnel orientation and training
  • Multitasking and organization
  • Operational Management
  • Team development
  • Inventory oversight
  • Loss prevention procedures
  • Risk management
  • Security system monitoring
  • Report generation

Timeline

Store Manager

Dollar General
03.2018 - Current

Department Manager/Customer Service Representative

Lowes Home Improvment
01.2015 - 03.2018

Loss Prevention Manager/Area Loss Prevention Manager

Parisian/Proffitts/Saks Inc./Belk
11.1996 - 01.2015

Bachelor of Science - Industrial Organizational Psychology

University of Georgia

MBA - Executive Business Management

Strayer University

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Samson Bolton