- Sport like foot ball
Samson Hadush
IT Professional
Norcross,GA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
7
7
years of post-secondary education
4
4
Certifications
Work History
IT Support Specialist
Mekelle University
Mekelle
01.2019 - 05.2019
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Answered questions and provided information to customers about new software or hardware.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users
Education
High School Diploma -
School of Tomorrow
Adiss Ababa 08.2014 - 07.2017
Bachelor of Science - Bachelor of Software Engineering
Mekelle University
Mekelle 09.2017 - 08.2020
Bachelor of Science - Computer Science
WSEI
Poland 09.2021 - Current
Skills
- Customer service expert
Certification
- Essential managment skill
Interests
- Reading books
- Traveling
- Technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
- Google it support specialist
05-2022
- The american dream acadamy
04-2022
- Essential managment skill
10-2021
Bachelor of Science - Computer Science
WSEI
09.2021 - Current
- Ielts english certification
05-2021
IT Support Specialist
Mekelle University
01.2019 - 05.2019
Bachelor of Science - Bachelor of Software Engineering
Mekelle University
09.2017 - 08.2020
High School Diploma -
School of Tomorrow
08.2014 - 07.2017
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