Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Samson Nguyen

Ypsilanti,MI

Summary

My name is Sam Nguyen and I am currently a senior at Eastern Michigan University finishing my Bachelor's Degree in Secondary Education - Language, Literature and Writing. I have not had a ton of experience in my field, only having completed observation hours while finishing my undergrad and working in my family business during which as well. But I am looking to explore my field and start working in schools and gaining that invaluable, hands on experience. I am a dedicated and hard working student and employee.

Overview

8
8
years of professional experience

Work History

Cashier

Kroger's
Ypsilanti, MI
02.2020 - 05.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Nail Technician's Assistant

Nail Bar
Ann Arbor, MI
06.2013 - 10.2019
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over [Number] daily customers.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Communicated effectively with management concerning important customer issues.
  • Provided training and mentoring to new staff to maximize performance.
  • Cleaned and sanitized tools and equipment before each client.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Bachelor of Arts - Secondary Education - Language And Literature

Eastern Michigan University
Ypsilanti, MI
03.2023

Skills

  • Gift Wrapping
  • Customer Transactions
  • Customer Relations
  • Work Task Prioritization
  • Cash Register Operation
  • Feedback Acceptance
  • Guest Inquiries
  • Flexible & Adaptable
  • Collaboration
  • Customer Service
  • Microsoft Office
  • Teambuilding
  • Organization and Time Management

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Kroger's
02.2020 - 05.2021

Nail Technician's Assistant

Nail Bar
06.2013 - 10.2019

Bachelor of Arts - Secondary Education - Language And Literature

Eastern Michigan University

Similar Profiles

CREATE PROFILE
Samson Nguyen