Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Noel Nickerson

Noel Nickerson

Tavares,FL

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

28
28
years of professional experience

Work History

Account Manager

Airgas
10.2021 - 09.2023

Met with buyers on a weekly basis and listened only to the customers needs, so I may be able to solve a the issue. I would then assess their solutions, present the options and then listen to their response. Whichever option is chosen I then check availability determine if it meets their demand time (I'm big into (underpromise/over deliver)After which it's either a "No" or a "Not for now" Respectfully I ask when would be a good timeframe for me to follow up and that's satisfying the customer.

  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Set and achieved company defined sales goals.
  • Developed, maintained and utilized diverse client base.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

General Manager

Fastenal Co
04.2012 - 09.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and maintained relationships with customers and suppliers through account development.

Owner

East Coast Stone Pavers
09.2004 - 07.2011
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Established foundational processes for business operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

General Manager

U.S Brick And Block Systems
06.1995 - 09.2004
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

General Contracting

Cam Tech School of Construction, Tampa
12.1999

High School Diploma -

South Lake High School, Groveland, FL
05.1995

Skills

  • Sales Solutions
  • Business Development
  • Strategic Planning
  • Strategic Initiatives

Accomplishments

    My summary:

    Florida General Contractor CGC060704

    17 years in the brick paver business

    11 years of Fastener experience (Fastenal)

    2 years Airgas Welding and Supply


Timeline

Account Manager - Airgas
10.2021 - 09.2023
General Manager - Fastenal Co
04.2012 - 09.2021
Owner - East Coast Stone Pavers
09.2004 - 07.2011
General Manager - U.S Brick And Block Systems
06.1995 - 09.2004
Cam Tech School of Construction - , General Contracting
South Lake High School - High School Diploma,
Noel Nickerson