Samson Madzvamuse
Providenciales
Summary
Rooms operations professional with five-star pre-opening experience in Housekeeping management on both land and on Cruise Ship with luxury brands, Front of house operations who excels in building strong relationships and creating guests for life. Skilled at problem solving and conflict resolution working with multicultural and diverse nationalities in a Leadership role for the past 5 years, great ability in fostering an environment of teamwork. Adept at handling confidential and sensitive information. Proficient in payroll ,inventory management systems,hotel operations,cleaning procedures, health and safety regulations.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Housekeeping Manager
The Ritz-Carlton Hotel Company
01.2024 - Current
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and engaging with guests on events such as Marriott Bonvoy Elite members weekly cocktails.
- Streamlined housekeeping operations by implementing efficient scheduling and significantly reducing outsource labor and overtime.
- Reduced staff turnover by focusing on ongoing trainings, support, and mentorship to the Ladies and Gentleman through one on ones.
- Increased room turn around time by close monitoring of room status reports and effective communication with front desk Ladies and Gentleman.
- Improved overall cleanliness scores with thorough inspections and visual trainings re enforcing the good and also awareness of the bad.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs and engaged in responsible sourcing for Marriott Net Zero goal.
- Collaborated with other departments to coordinate special events and communicating directly with group organizers to ensure successful events..
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
Assistant Housekeeping Manager Hotel and Residences
The Ritz Carlton in Turks and Caicos
07.2022 - 12.2023
- Inspecting guestrooms and Residences for both Owners and rental guests
- Sets Departmental goals and creates relevant action plan, achieved 4 star rating on Service and Cleanliness from FORBES (2023) hotel overall recommended.
- Inventory management (HOT SHOP) and budget, forecasting and Cost control
- Manage housekeeping operations and ensures compliance with all housekeeping policies, standards and procedures.
- Recruitment, Manning and Scheduling of Ladies and Gentlemen.
- Payroll management in HRPLUS and scheduling.
- Performance appraisals, Coaching and Development plans for all ladies and gentleman
- Employee Engagement Survey Housekeeping achieved 95% overall.
- Responds to and handles guest problems and complaints on digital platforms included.
Housekeeping Supervisor
The Ritz Carlton Turks and Caicos Hotel and Residences
07.2021 - Current
- Championed certification of all ladies and gentlemen (44) in BSA both in morning and turndown service
- Achieved hotel cleanliness k goal in first year of operation CALA region
- Developed ladies and gentlemen into their best suited roles through learning and growing
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and Trained Housekeeping Team with absolutely no experience in luxury brand and hotel in The Ritz Carlton
- Championed certification of all ladies and gentlemen in BSA both in morning and turndown service.
- Created condensed Ritz Carlton BSA manual for housekeeping hotel rooms.
- Developed ladies and gentlemen into their best suited roles through learning and growing.
- Created environment of accountability in line with company policy and procedures
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards..
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Housekeeping Deck Supervisor
The Royal Caribbean Group
12.2019 - 07.2020
- Managed Daily Housekeeping Operation of over 300 Staterooms and with capacity of over 700 guests with minimal guest cleaning incidents.
- Led a Team of 25 Room attendants (Diverse nationalities) including Deck runners and Linen runners on Adventure of the Seas and oversaw the sanitation program onboard.
- Managing the Deck inventory, cleaning Supply and ensuring proper storage procedures.
- Trained the team on all OPP(outbreak prevention protocols ) levels are understood and strictly executed
- Ensured all Housekeeping Operations are in accordance with USPH(United States Public Health) protocols for a healthy voyage for both guests and Crew.
- Executed End of Contract appraisals for the entire team on my deck with developmental feedback and career progression planning.
- Managed the timecards in Kronos ensuring there is no ILO violations, and the team gets enough rest hours.
- Drove and achieved both team and guest engagement targets through sign off surveys and Medallia respectively.
- Inspected daily Guest Staterooms, Lockers, Pantries, trolleys and corridors ensuring a healthy and safe environment.
- Performed daily log updates and kept operations in compliance with applicable local, state and federal safety and environmental regulations.
Housekeeping Supervisor
The Ritz Carlton Dubai
02.2018 - 12.2019
- Weekly scheduled 42 Room Attendants considering all off requests and business needs
- Successfully improved Guest voice scores and we had the team with the best Employee engagement survey feedback
- Performed Performance appraisals of over 12 Ladies and Gentlemen, 7 nationalities and developed improvement plans
- Successfully did the Monthly payroll in OASYS
- Ensured resort cleanliness in the public areas including 7 restaurants, 5 swimming pools, 5 banquets halls, all the recreational areas and the private beach front of the hotel
- Scheduled the Daily special cleaning task for the rooms and public areas to brand standards.
- Led the Care program on, carpet upholstery and pest control scheduling for the hotel rooms in a timely manner.
Housekeeping Team Leader
The Ritz Carlton Dubai
10.2016 - 01.2018
Housekeeping Attendant
The Ritz Carlton Dubai
12.2015 - 09.2016
Front Office Agent
Holiday Inn Bulawayo
09.2014 - 08.2015
Guest Relations Officer
Holiday Inn Bulawayo
02.2012 - 08.2014
Education
Executive Diploma - General Management
Zimbabwe Institute of Management
Zimbabwe11.2014
Skills
- Strong Guest service and engagement
- Effective communication and Interpersonal skills
- Budget administration, expense tracking
- Supply Inventory Management (HOTSHOP)
- Payroll Administration(HR PLUS, KRONOS and OASYS)
- Cleaning and Sanitation
- Improving Employee Engagement and discipline in diverse environment (23 Nationalities)
- Hospitality Management
- Time management and
- Pro active and problem solver
Quote
If I am not myself who will be me?
Samson Major
Timeline
Housekeeping Manager
The Ritz-Carlton Hotel Company
01.2024 - Current
Assistant Housekeeping Manager Hotel and Residences
The Ritz Carlton in Turks and Caicos
07.2022 - 12.2023
Housekeeping Supervisor
The Ritz Carlton Turks and Caicos Hotel and Residences
07.2021 - Current
Housekeeping Deck Supervisor
The Royal Caribbean Group
12.2019 - 07.2020
Housekeeping Supervisor
The Ritz Carlton Dubai
02.2018 - 12.2019
Housekeeping Team Leader
The Ritz Carlton Dubai
10.2016 - 01.2018
Housekeeping Attendant
The Ritz Carlton Dubai
12.2015 - 09.2016
Front Office Agent
Holiday Inn Bulawayo
09.2014 - 08.2015
Guest Relations Officer
Holiday Inn Bulawayo
02.2012 - 08.2014
Executive Diploma - General Management
Zimbabwe Institute of Management
The Ritz Carlton
Envision: Leading Teams CALA- Turks and Caicos 2024
Embark; Introduction to Leadership CALA- Turks and Caicos 2023
The 7 habits of Highly Effective People - Turks and Caicos 2023
Managing and working In a different Culture- 2022
Global Quality Excellence- Turks and Caicos 2023
Foundations of Cleaning-Turks and Caicos 2023
Talent Acquisition-Turks and Caicos 2023
Residence Concierge-Turks and Caicos 2023
Global Privacy-Turks and Caicos 2023
Global Anti-corruption-Turks and Caicos 2023
Loyalty Program Marriott Bonvoy-Turks and Caicos 2023
Foundations of Leadership - Turks and Caicos 2022
Front Desk Duty Manager -Dubai 2019
Front Desk Agent- Dubai 2017
The Royal Caribbean Cruises
GNSL - 2020
ALPS 1 & 2- 2020
Certification
The Ritz Carlton
Envision: Leading Teams CALA- Turks and Caicos 2024
Embark; Introduction to Leadership CALA- Turks and Caicos 2023
The 7 habits of Highly Effective People - Turks and Caicos 2023
Managing and working In a different Culture- 2022
Global Quality Excellence- Turks and Caicos 2023
Foundations of Cleaning-Turks and Caicos 2023
Talent Acquisition-Turks and Caicos 2023
Residence Concierge-Turks and Caicos 2023
Global Privacy-Turks and Caicos 2023
Global Anti-corruption-Turks and Caicos 2023
Loyalty Program Marriott Bonvoy-Turks and Caicos 2023
Foundations of Leadership - Turks and Caicos 2022
Front Desk Duty Manager -Dubai 2019
Front Desk Agent- Dubai 2017
The Royal Caribbean Cruises
GNSL - 2020
ALPS 1 & 2- 2020
Similar Profiles
Alexis BrownAlexis Brown
Senior Public Relations & Marketing Coordinator at The Ritz-Carlton Hotel CompanySenior Public Relations & Marketing Coordinator at The Ritz-Carlton Hotel Company
Yordy Vilches,AliagaYordy Vilches,Aliaga
Pool Attendant at The Ritz-Carlton Hotel CompanyPool Attendant at The Ritz-Carlton Hotel Company
John Rex HuertoJohn Rex Huerto
Stewarding at The Ritz-Carlton Hotel CompanyStewarding at The Ritz-Carlton Hotel Company