Hi, I’m
Samsudeen Mohammed
Operation Manager
Doha,Qatar
Summary
Senior Operation Manager | Qatar. A Senior Operation manager with 16 years of result driven experience in Operational Excellence,Drive sales,Coaching,Business Operation, Restaurant excellence,Financial controls,Team Management,People Development,Customer Journey,Brand Standard Execution.New Store Opening, Profit.
Overview
16
years of professional experience
Work History
AurorahospitalityDohaa
Head of Operation
04.2022 - Current
Job overview
- Leading the Country operation for Aurora hospitality with 5 Brands.Exit 55,Chickito, King of chicken, Hummus, The Central kitchen
- Drive sales, Profitability, Operational excellence.
- Training,Recruiting, Managing 25 + Outlets,FIFA Worldcup Project Management with 48 Location,
- New Store opening,Cloud kitchen concepts,Event Management etc.
- Brandwise Business plan, Strategy
- Rootcause analysis and Action planning
- Food safety & High standard Hygiene and cleaning
- Prepared cash flow projections, cost analysis
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend to ensure operation excellence.
McDonald's
Senior Operation Manager
05.2020 - 04.2022
Job overview
- Lead the Market with 50+ Restaurants and driven sales, profit, customer experience,People
- Development,Handled 7 Cities and 3 states Business Operation,Accountable for Market share in
- WFF,Brand Scores ( Image,Trust,Affinity,Value) 360 Omni channel execution For Customer experience.
- Lead the Team of 6 Area Manager and 50 Restaurant Managers and 5 support Department executives and build collaborative relationship with them and consistent coaching and feedback to improve the Market Performance.
- Brand standard Execution as per Design and Took various initiative to Build Trust and Goodwill among the Neighborhood.
- Developed 40+ Restaurant Managers , 5 Area Managers as part of succession plan.
- Optimized cost to achieve Target profitability
- Coordination with HR Team for recruitment of management Trainees as part yearly staffing plan.
- Best Region Award for New product launch and customer Index scores and Brand scores.
McDonald's
Deputy Manager
11.2015 - 03.2020
Job overview
- Leading multiple restaurant and driven customer experience.
- Market share.
- Profitability.
- Operations kpi
McDonald'sChennai
Rest General Manager
07.2013 - 11.2015
Job overview
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Pizza Hut
Restaurant manager
06.2011 - 07.2013
Job overview
- Leading Restaurant operation and driving customer experience
Dominos Pizza
Restaurant manager
05.2007 - 03.2011
Job overview
- Leading a Restaurant Team to Drive Operational Excellence
Education
Annai Fathima College of Arts and Science
Diploma from Hotel Management
Bharathidasan University
Bachelor of Business Administration (B.B.A) from General Business Administration
Skills
Business Plan
Team ManagementPeople DevelopmentCustomer ExperienceIT SkillsMs OfficeErpCourses & CertificationsBusiness Leadership practicesRestaurant Leadership practicesEffective Management practicesAdvance shift ManagementShift Management excellenceLanguagesEnglishHindiTamilArabicPoint of Sale (POS) system operation
Profitability
Communication skills
Operational excellence
Additional Information
- Awards , Best Consultant of the Year 2018 Jun 2018 Best consultant of the Year Award is given to those who outperform in KPI among the Company. Out of 310 Restaurants and 40 Ops consultant this is awarded for the Best one. Best CSR Award May 2011 For the Best corporate social Responsibility award for the year 2011 in the country. Have Done a campaign to collect clothes for Flood affected people and it has been recognized. Best Colloborative Team Award Mar 2022 This is Awarded for the collaboration with Marketing team and NPD on valuable Feedbacks for the Biggest Product launch of the Year
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head of Operation
Aurorahospitality
04.2022 - Current
Senior Operation Manager
McDonald's
05.2020 - 04.2022
Deputy Manager
McDonald's
11.2015 - 03.2020
Rest General Manager
McDonald's
07.2013 - 11.2015
Restaurant manager
Pizza Hut
06.2011 - 07.2013
Restaurant manager
Dominos Pizza
05.2007 - 03.2011
Annai Fathima College of Arts and Science
Diploma from Hotel Management
01.2007
Bharathidasan University
Bachelor of Business Administration (B.B.A) from General Business Administration
01.2023