Samantha bouie
Tallahassee
Summary
Compassionate Certified Medical Assistant with expertise in healthcare support and customer service. Skilled in vital sign documentation, patient scheduling, and medical record management, ensuring compliance with medical standards. Delivers positive patient interactions and enhances healthcare outcomes through effective communication.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Certified Medical Assistant
capital pediatrics
tallahassee
06.2025 - Current
- Assisted healthcare professionals with patient examinations and procedures.
- Scheduled patient appointments and managed medical records to optimize patient flow and ensure accurate information.
- Administered injections and performed basic laboratory tests.
- Communicated effectively with patients regarding treatment plans and instructions.
- Collected patient histories and documented vital signs accurately.
- Supported front office tasks, including billing and insurance verification processes.
- Enhanced patient experience by providing compassionate service and support during visits.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Facilitated treatment by relaying patient messages to physicians regarding concerns, condition updates, and refill requests.
Customer Support Specialist
Rastriya Banijya Bank
Teaberry
01.2025 - 01.2026
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer complaints by identifying issues and delivering solutions within established timeframes.
- Trained new staff on customer support best practices and bank procedures, enhancing onboarding experience.
- Utilized banking software to manage inquiries, ensuring data integrity and security.
- Documented customer correspondence in CRM, ensuring accurate tracking of requests and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
Work From Home Agent
Centrelink
Alabaster
03.2023 - 05.2025
Work From Home Agent
Aflac
San Francisco
01.2020 - 03.2023
- Handled high-volume phone calls in a fast-paced environment.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on product features and benefits to enhance their understanding and utilization.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly, ensuring high satisfaction through effective service.
- Managed customer accounts with company-specific software to ensure accurate information and efficient service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Documented customer interactions in compliance with company policies.
- Collaborated with team members to improve service delivery processes.
- Provided feedback to management on service trends and customer needs.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
CCMA - MEDICAL ASSISTANT
Lively Tech
Tallahassee, FL03-2024
High School Diploma -
James S Rickards High School
Tallahassee05-2020
Skills
- Vital sign documentation
- Injection administration
- Patient scheduling
- Appointment scheduling
- Medical record management
- Medical documentation
- Laboratory testing
- Healthcare compliance
- Data management
- Documentation management
- Process improvement
- Communication skills
- Customer support
- Customer service excellence
- Complaint resolution
- Handling complaints
- Conflict management
- Organization and recordkeeping
- Data entry
- Software navigation
- Troubleshooting software
- Team collaboration
- Customer relationship management
- Account management
- Shipping and receiving
- Call center experience
- Inbound call answering
- Problem solving
- Maintaining patience
- Demonstrating empathy
- Effective communication
- Report generation
- Customer success management
Certification
CCMA
Timeline
Certified Medical Assistant
capital pediatrics
06.2025 - Current
Customer Support Specialist
Rastriya Banijya Bank
01.2025 - 01.2026
Work From Home Agent
Centrelink
03.2023 - 05.2025
Work From Home Agent
Aflac
01.2020 - 03.2023
CCMA - MEDICAL ASSISTANT
Lively Tech
High School Diploma -
James S Rickards High School