Samual Bertsch
Amherst,MA
Summary
Current undergraduate student at UMass Amherst with a focus on clinical psychology. With nearly 10 years of experience in elder care, I'm now seeking to transition my strong patient-care background into a clinical environment.
Overview
11
11
years of professional experience
Work History
Finance & Relationship Strategy Associate
Gigxero, Inc.
Amherst, Massachusetts
06.2023 - Current
- Developed and implemented process improvements for operational workflows.
- Collaborated with cross-functional teams to enhance project delivery.
- Analyzed data trends to inform strategic decision-making processes.
- Maintained documentation for compliance and quality assurance standards.
- Managed budgeting processes to align with corporate financial goals and strategies.
- Analyzed complex financial data and generated meaningful reports for senior management.
Client Advocacy & Retention Specialist
Bucher + Suter
New York, New York
03.2020 - 05.2023
- Created personalized communication plans for key accounts based on individual needs and preferences.
- Provided detailed reports on customer feedback and retention metrics for management review.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Developed customer retention strategies to enhance client loyalty and satisfaction.
- Identified potential risks associated with retaining existing customers and developed action plans accordingly.
- Conducted regular follow-ups with customers to ensure ongoing engagement.
- Utilized CRM software to track customer interactions and preferences.
Patient Engagement Assistant – Elder Care
The Arbors at Amherst
Amherst, MA
09.2014 - 03.2020
- Built personal relationships with residents centered on trust and honesty.
- Cooked meals and assisted residents with eating tasks to support healthy nutrition.
- Provided compassionate and resident-focused care to prioritize individual needs.
- Built and maintained rapport with residents and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs by assisting residents to the restroom, dressing, and personal grooming.
Personal Care Aide - Assisted Living
Arbors at Amherst
Amherst, Massachusetts
06.2015 - 02.2020
- Provided companionship and emotional support to enhance resident well-being.
- Communicated effectively with families regarding resident needs and updates.
- Observed changes in behavior or physical condition of residents and reported any significant changes promptly to the nursing staff and family members.
- Provided assistance in daily living activities by dressing, grooming, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Bachelor of Science - Psychology
University of Massachusetts, Amherst
Amherst, MA05-2026
Associate of Science - Psychology
Holyoke Community College
Holyoke, MA12-2024
Skills
- Pattern recognition
- Social perceptiveness
- Client safety and first aid
- Patient awareness
- Behavior redirection
- Dementia care
- Disability support
Affiliations
- Regular fitness and wellness routines to support mental and physical health
- Enjoy hiking and spending time in nature for reflection and balance
- Passionate about reading theoretical and scientific literature in psychology and philosophy
- Active in community service and outreach initiatives to support local needs
Accomplishments
- Dean’s List, Holyoke Community College – 2 Semesters, 2024
- Dean’s List, University of Massachusetts Amherst – Spring 2025
References
References available upon request.
Timeline
Finance & Relationship Strategy Associate
Gigxero, Inc.
06.2023 - Current
Client Advocacy & Retention Specialist
Bucher + Suter
03.2020 - 05.2023
Personal Care Aide - Assisted Living
Arbors at Amherst
06.2015 - 02.2020
Patient Engagement Assistant – Elder Care
The Arbors at Amherst
09.2014 - 03.2020
Bachelor of Science - Psychology
University of Massachusetts, Amherst
Associate of Science - Psychology
Holyoke Community College