Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Acero

Summary

Dynamic and dedicated food service professional with a strong work ethic and exceptional customer service skills, honed at Eva. Proven ability to enhance guest experiences through effective teamwork and problem-solving. Recognized for maintaining cleanliness and efficiency, while managing high-pressure situations to ensure timely meal delivery and satisfaction. Excel in communication, teamwork, and adaptability, ensuring smooth operation in fast-paced environments.

Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.

Overview

1
1
year of professional experience

Work History

Food Runner and Busser

Eva
05.2025 - Current
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Arranged tables and chairs for special occasions and events.
  • Reset and cleaned tables quickly to prepare for new customers.

Barista

Pomona Cafe and Wine Bar
05.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
    Managed cash register and processed transactions with accuracy and integrity.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Food Runner

Toca Chida Casa Sociale
11.2024 - 06.2025
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.

Education

High School Diploma -

Winthrop High School
Winthrop, MA

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Strong teamwork
  • Customer service
  • Sense of urgency
  • Problem-solving
  • Restaurant etiquette
  • Cleanliness
  • Server support
  • Meal delivery
  • Menu memorization
  • Memory retention

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Food Runner and Busser

Eva
05.2025 - Current

Food Runner

Toca Chida Casa Sociale
11.2024 - 06.2025

Barista

Pomona Cafe and Wine Bar
05.2024 - Current

High School Diploma -

Winthrop High School

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