Samuel Adarugo
AWS Solutions Architect
Smyrna,Tennessee
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Resourceful Solution Architect with Knowledge of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
IT SUPPORT ENGINEER
Western Express Trucking
Nashville, TN
01.2021 - 07.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular etc.
- Assisted with updating technical support best practices for use by team.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Submitted service tickets for equipment maintenance requests.
- Promoted efficiency among departments with prompt resolution of system issues.
Graduate Student Teaching Assistant
University Of Texas Rio Grande Valley
Edinburg, TX
01.2018 - 05.2020
- Worked with classroom teacher to learn about current standards and best practices.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Recorded grades for coursework and tests in online reporting system.
- Provided relevant and timely feedback on student assignments.
- Checked assignments, proctored tests and provided grades according to university standards.
- Documented attendance and completed assignments to maintain full class and student records.
- Applied fair grading practices consistently to evaluate students' work and assign letter or number values.
- Copied, organized and distributed classroom materials.
Education
Master of Science - Mechanical Engineering
The University of Texas Rio Grande Valley
Edinburg, TX 01.2018 - 05.2020
Bachelor of Science - Materials And Metallurgical Engineering
Federal University of Technology Owerri
Imo State, Nigeria 09.2011 - 08.2016
Skills
Software diagnosis
Certification
Cisco Certified Network Associate
Timeline
AWS Solutions Architect
08-2022
Microsoft Azure
08-2022
Cisco Certified Network Associate
03-2022
AWS Cloud Practitioner
03-2022
IT SUPPORT ENGINEER
Western Express Trucking
01.2021 - 07.2021
Graduate Student Teaching Assistant
University Of Texas Rio Grande Valley
01.2018 - 05.2020
Master of Science - Mechanical Engineering
The University of Texas Rio Grande Valley
01.2018 - 05.2020
Bachelor of Science - Materials And Metallurgical Engineering
Federal University of Technology Owerri
09.2011 - 08.2016
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