Samuel Addo-adofo
Alexandria,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history. Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Overview
10
10
years of professional experience
Work History
Porter/Valet Supervisor
Lindsay
04.2017 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Helped guests unload and load luggage.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Logged and documented parked vehicle details for accurate records.
- Inspected vehicles to verify condition ahead of customer returns.
- Supervised valet team members for improved productivity and adherence to company policies.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Front Desk Receptionist
Extended Stay America
11.2013 - Current
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Top Accountancy School
Accra04.2000
Skills
- Clean Driving Record
- Communication and Interpersonal Skills
- Valid Driver's License
- Minor Repairs
- Problem-Solving
- Ensuring customer satisfaction
- Facility Opening and Closing
- Site Inspections
- General Labor
- New Employee Training
- Team Collaboration
- Customer Service
- Vehicle Maintenance
- Laundry Management
Timeline
Porter/Valet Supervisor
Lindsay
04.2017 - Current
Front Desk Receptionist
Extended Stay America
11.2013 - Current
High School Diploma -
Top Accountancy School
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