Samuel A’Degoye
Washington,USA
Summary
Detail-oriented hospitality leader with over 10 years of experience in hotel business management, guest services, team leadership, and business optimization. Proven ability to enhance guest satisfaction by 30% while driving revenue growth. Adept at fostering team engagement, implementing data-driven strategies, and leading by example to deliver exceptional customer experiences.
Experienced with financial reconciliation and guest service management. Utilizes auditing skills to ensure accurate and timely financial reporting. Track record of maintaining data integrity and enhancing guest satisfaction through effective problem-solving and communication.
Overview
2026
2026
years of professional experience
Work History
Rooms Operations Manager
Mayflower Hotel
03.2023 - Current
- Oversee Front Office and Guest Services, ensuring smooth daily operations and exceptional guest experiences.
- Lead cross-functional teams in Housekeeping and Maintenance to maintain hotel standards.
- Train, mentor, and coach staff to enhance performance and service quality.
- Handle guest complaints, ensuring swift resolution and follow-up for satisfaction.
- Develop and enforce policies, procedures, and performance standards.
- Monitor and respond to guest feedback and social media reviews.
Project Site Manager
McKellar Consulting Firm
01.2022 - 03.2023
- Managed hotel accommodations and relocation services for government agencies.
- Built partnerships with DHS/FIA, DSS, TANF providers, and other stakeholders.
- Conducted refugee training programs and coordinated development efforts.
- Facilitated employment partnerships and conducted eligibility screenings.
- Maintained detailed records and assisted in service planning for clients.
Assistant Hotel Manager (MOD)
OPO Associates | Trump International Hotel
12.2017 - 01.2021
- Served as the primary liaison for hotel operations and guest services.
- Contributed to achieving Forbes Five-Star status.
- Oversaw Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
- Assisted in reducing front office turnover from 58% to 7% through strategic hiring and engagement initiatives.
- Supported General Manager in optimizing guest experiences and team performance.
Assistant Director of Front Office
Hilton BWI Airport Hotel
05.2015 - 10.2017
- Managed Front Office operations, collaborating closely with Housekeeping and Events.
- Led employee training programs, onboarding, and team development initiatives.
- Optimized scheduling, payroll, and budgeting processes.
- Oversaw guest service standards and performance evaluations.
- Played an active role in revenue optimization and service strategy implementation.
Assistant FO Director / Evening Operations Manager
Madison Hotel
01.2012 - 01.2015
- Supervised daily hotel operations across multiple departments.
- Managed guest complaints, ensuring swift and satisfactory resolutions.
- Trained staff in PBX operations and guest follow-up procedures.
- Led daily operations meetings and coordinated department communications.
- Drove guest engagement and sustainability initiatives.
Hotel Night Manager / Assistant Front Office Manager
Hyatt Regency Bethesda / Hyatt Arlington
10.2007 - 03.2012
- Supervised overnight hotel operations, including security, housekeeping, and front desk.
- Managed guest check-ins, complaints, and room assignments.
- Processed and reported revenue audits and financial transactions.
- Coordinated reservations and provided concierge services.
Night Auditor / Front Office Agent / Reservation Sales
Four Seasons Hotel
- Assisted guests with accommodation needs, travel planning, and reservations.
- Managed room and group bookings, ensuring smooth check-ins and stays.
- Handled customer inquiries and provided top-tier guest service.
- Forbes 5 Star Team operations and training.
Education
BBA - Accounting, Hotel Management
Howard University
Washington, DCSkills
- Team Building & Staff Motivation
- Project Management
- Hotel Systems (Opera, PMS, Micros, Fidelio)
- Customer Service & Guest Advocacy
- Balance reporting
- Balancing transactions
- Room inventory
- Problem-solving skills
- Transaction auditing
- Revenue tracking
- End-of-day processes
- Occupancy rates analysis
- Overseeing front desk
- Conflict/issue documentation
- Complaints management
- Expenses tracking
- Account closing
Job Posting Relevance
- Expertise in hotel operations, marketing, safety protocols, personnel management, and financial forecasting.
- Strong conflict resolution and communication skills (written & verbal).
- Ability to lead and motivate teams, ensuring high-performance service standards.
Timeline
Rooms Operations Manager
Mayflower Hotel
03.2023 - Current
Project Site Manager
McKellar Consulting Firm
01.2022 - 03.2023
Assistant Hotel Manager (MOD)
OPO Associates | Trump International Hotel
12.2017 - 01.2021
Assistant Director of Front Office
Hilton BWI Airport Hotel
05.2015 - 10.2017
Assistant FO Director / Evening Operations Manager
Madison Hotel
01.2012 - 01.2015
Hotel Night Manager / Assistant Front Office Manager
Hyatt Regency Bethesda / Hyatt Arlington
10.2007 - 03.2012
Night Auditor / Front Office Agent / Reservation Sales
Four Seasons Hotel
BBA - Accounting, Hotel Management
Howard University
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