Samuel Agueda Acevedo
Rochester,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent COVID-19 Contact tracer lends expert assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures. Expert navigation of complex contact-tracing software, systems and policy to safely. Proven Field Support Specialist with a track record of enhancing patient and client satisfaction at Maxim Healthcare. Excelled in teamwork and collaboration, significantly improving office operations. Skilled in bilingual communication (Spanish and English) and adept in report preparation.
Overview
10
10
years of professional experience
Work History
Field Support Specialist
Maxim Healthcare
East Rochester, NY
09.2022 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
Contact Tracer
Staffing Solutions Organization
Rochester , NY
02.2021 - 02.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Lent daily assessment of health screen and symptom data.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
Manufacturing Production Associate
Xerox
Webster, NY
02.2014 - 12.2014
- Weighed and measured items to prevent waste and meet quality standards.
- Documented production information via daily system logs and discussed issues with management.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Inspected products and machines to maintain quality and efficiency.
Education
Certificate - Medical Interpreter
Monroe Community College
Rochester, NY07.2019
High School Diploma -
Adela Rolon Fuentes
Toa Alta, Puerto Rico08.2007
Diploma - Barbering
Leston College
Bayamon, PR05.2007
Skills
- Report preparation
- Reasoning ability
- Teamwork and Collaboration
- Organization and Time Management
- Bilingual in [Spanish] and [English]
Certification
Medical Interpreter.
Timeline
Field Support Specialist
Maxim Healthcare
09.2022 - Current
Contact Tracer
Staffing Solutions Organization
02.2021 - 02.2022
Manufacturing Production Associate
Xerox
02.2014 - 12.2014
Certificate - Medical Interpreter
Monroe Community College
High School Diploma -
Adela Rolon Fuentes
Diploma - Barbering
Leston College
Similar Profiles
Cierra MingoCierra Mingo
Agency Nurse at Amergis Healthcare Staffing formerly Maxim HealthcareAgency Nurse at Amergis Healthcare Staffing formerly Maxim Healthcare
Benjamin RotenbergBenjamin Rotenberg
School Health Aide at Maxim Healthcare (Amergis Healthcare Staffing)School Health Aide at Maxim Healthcare (Amergis Healthcare Staffing)
Issac Ortega-ValenzuelaIssac Ortega-Valenzuela
Paraeducator, Special Education at Amergis Healthcare Services / Maxim HealthcareParaeducator, Special Education at Amergis Healthcare Services / Maxim Healthcare
Jessica LopezJessica Lopez
Registered Nurse at Maxim Healthcare/Wexford HealthcareRegistered Nurse at Maxim Healthcare/Wexford Healthcare
Brenda QuatelaBrenda Quatela
Cafeteria Director/Manager at Uprep Charter School For Young MenCafeteria Director/Manager at Uprep Charter School For Young Men