Dynamic IT Technician with a proven track record at Cross Switch Ghana, excelling in problem-solving and customer service. Adept at enhancing network security and application support, I ensure seamless operations and user satisfaction. My friendly demeanor fosters teamwork, while my technical expertise drives efficiency and compliance in all projects.
Installed and configured hardware, software, systems, networks, printers, and scanners. · Maintained user accounts in Active Directory and Exchange Server environments. · Monitored system performance and implemented preventive maintenance procedures. · Assisted with the deployment of new applications and updates to existing applications. · Resolved hardware issues including replacing parts as necessary