SAMUEL AGYEI
Columbus,OH
Summary
- customer-focused Sales Associate with 7 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Advanced knowledge of fashion trends and popular looks.
- Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
- Reliable Food Service Worker bringing 2 years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
- Accomplished Sales Manager and Team Leader offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
8
8
years of professional experience
Work History
Food Service Worker
Sodexo Food Service
Kirksville, MO
01.2023 - Current
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Responded promptly to customer inquiries regarding menu items or special requests.
Technical Support Specialist
STARLITE COMPANY LIMITED
ACCRA, GHANA
01.2021 - 01.2022
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Troubleshot system errors and identified potential solutions.
- Diagnosed system problems using remote tools to access customer machines.
- Maintained an inventory of installed software products and their associated licenses.
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Provided comprehensive technical support to customers via telephone, email and chat.
Store Manager
E.C. G VENDING STATION
ACCRA, GHANA
01.2016 - 01.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Store Team Lead
UK-Brands
ACCRA, GHANA
01.2020
- Resolved conflicts between employees in an effective and professional manner.
- Trained new team members on company values, customer service standards, and product knowledge.
- Maintained a clean and safe work environment by monitoring personnel performance and enforcing safety regulations.
- Verified accuracy of daily sales reports to ensure all transactions were properly recorded.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Managed cashiering duties such as taking payments, processing returns and exchanges, issuing receipts.
Sales Representative
MR. PRICE
ACCRA, GHANA
01.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
Machine Operator
AQUAFRESH
ACCRA, GHANA
01.2018
- Monitor the feed and speed of machines during the machining process.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Load raw materials into machines according to specified measurements.
- Observe machine operations to detect any problems or defects in the finished product.
Education
Bachelor of Science - Computer Science
Truman State University
Kirksville, MO01-2028
High School Diploma - WASSCE - General Science
City Business Senior High School
Ghana - Accra10-2021
Skills
- Complaint resolution
- Customer Service
- Microsoft Office expertise
- Call Management
- Paperwork Processing
- Report Generation
- Product Knowledge
- Information Security
- Consultative Sales
- Staff Training
- Quality Assurance Controls
- Prioritization
- Client Relations
- Product Sales
Competencies And Skills
- Ability to learn and adapt to change
- Computer Hardware & Software
- Microsoft Office
- Effective Time Management
- Good communication skills
- Good customer service skills
- Team work capability
- Ability to socialize.
- Research ability
Personal Information
- Date of Birth: 06/02/98
- Gender: Male
- Nationality: Ghanaian
References
- MR. RICHMOND, AQUAFRESH LTD, GENERAL SUPERVISOR, +233277700151
- MRS. CYNTHIA OWUSU, MR PRICE, STORE MANAGER, +233202356314
- MRS. ABIGAIL NEWMAN, E.C.G VENDING STATION, STORE MANAGER, +23324159535
- MR. PRINCE SARFO, UKBRANDS, STORE MANAGER, +233544532905
- SARAH JANE PABUSTAN, STARLITE COMPANY LIMITED, STORE MANAGER, +233540809381
Languages
English, Ga, and Twi
Languages
English
Professional
Twi
Professional
GA
Professional
Timeline
Food Service Worker
Sodexo Food Service
01.2023 - Current
Technical Support Specialist
STARLITE COMPANY LIMITED
01.2021 - 01.2022
Store Team Lead
UK-Brands
01.2020
Sales Representative
MR. PRICE
01.2019
Machine Operator
AQUAFRESH
01.2018
Store Manager
E.C. G VENDING STATION
01.2016 - 01.2019
Bachelor of Science - Computer Science
Truman State University
High School Diploma - WASSCE - General Science
City Business Senior High School
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