Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Samuel Ahebwa

Kabale

Summary

Dynamic hospitality leader with a proven track record at Supreme Adventure Park, driving a 35% revenue increase through strategic operations management and exceptional event coordination. Skilled in contract negotiation and vendor management, I excel in enhancing guest experiences while optimizing financial performance and fostering team development.

Overview

8
8
years of professional experience

Work History

Director of Hotel Operations

Supreme Adventure Park
Kabale
03.2020 - Current
  • Successfully reduced operational costs by 15% through strategic initiatives such as streamlining processes, optimizing resource allocation, and negotiating vendor contracts, all while preserving high service quality and customer satisfaction.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Boosted revenue by 35% by designing and overseeing extensive site renovations, which optimized operations and enhanced overall efficiency.
  • Coordinated special events held at the hotel such as conferences or weddings ensuring a successful outcome.
  • Recognized as part of Uganda's top 5% of hotel managers for demonstrating exceptional leadership, achieving operational excellence, and delivering unmatched guest experiences, setting a benchmark for hospitality standards in the region.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs; coached staff on strategies to enhance performance and improve customer relations.
  • Responded to and resolved guest issues or complaints.

Hotel Accountant

Supreme Adventure Park
Kabale
12.2018 - 03.2020
  • Prepared monthly reconciliations of bank statements.
  • Performed audits of operational and financial areas to check compliance.
  • Developed and implemented accounting policies and procedures to ensure accuracy of financial reporting.
  • Identified opportunities for cost savings through operational efficiencies and improved internal controls.
  • Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Coordinated project materials and schedules, facilitated communication and prepared reports.
  • Generated monthly financial reports for senior management review.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Operations Manager

Metro Properties Ink
Kampala
05.2018 - 12.2018
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Ensured that all required legal documents were completed accurately prior to any transaction.
  • Monitored and reported on potential properties across multiple markets.
  • Developed and implemented real estate marketing strategies to increase client base.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Ensured adherence to safety protocols throughout all operational processes.
  • Organized training programs for personnel development purposes.

Insurance Agent

Prudential Insurance Uganda
Kampala
05.2017 - 12.2017
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Sought out new clients and developed clientele by networking to find new customers.

Education

Bachelor of Arts - Real Estate-Business Management

Makerere University Business School
Kampala, Uganda
01-2018

Skills

  • Contract negotiation
  • Vendor management
  • Staff recruitment
  • Event coordination
  • Operations management
  • Financial management
  • Revenue optimization
  • Hospitality management

Affiliations

  • Marketing and Design
  • Adventure Park Consulting
  • Developing Plan for Ropes Courses Across Uganda

Accomplishments

  • Increased Hotel Revenue
  • Enhanced Service Delivery
  • Increased Customer Experience

Languages

English
Full Professional
Luganda
Professional
Rutooro
Professional
Runyankole
Native/ Bilingual

References

References available upon request.

Timeline

Director of Hotel Operations

Supreme Adventure Park
03.2020 - Current

Hotel Accountant

Supreme Adventure Park
12.2018 - 03.2020

Operations Manager

Metro Properties Ink
05.2018 - 12.2018

Insurance Agent

Prudential Insurance Uganda
05.2017 - 12.2017

Bachelor of Arts - Real Estate-Business Management

Makerere University Business School

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Samuel Ahebwa