Samuel Akotia
Gahanna,OH
Summary
Dedicated general sales manager bringing several years of experience in sales, service, and business operations. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts, and growing profit channels. Well-versed in implementing pricing models, managing vendor relations, and expanding territory. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success
Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products.
Overview
17
17
years of professional experience
Work History
GENERAL SALES MANAGER
NATURAL RELIEF INC.
COLUMBUS, OH
11.2021 - Current
- Providing and leading all administrative and business daily operations
- Providing general bookkeeping service using QuickBooks for efficient timely results
- Providing and managing accounts receivable services to reduce aging accounts
- Generating and managing new business leads, and converting them into sales by attending trade shows whenever necessary
- Reviewing, approving, and setting up new customer accounts for business
- Generally providing product presentation and ingredients, or content with related benefits to potential buyers and customers
- Selling our products and services to customers in the medical offices
- Hiring and training employees and contractors, and scheduling jobs/shifts
- Being responsible for the overall growth of the business by making strategic sales and marketing decisions
- Offering general advice, technical assistance, and guidance within the guidelines established by the United States Food and Drug Administration and the Department of Agriculture
- Overseeing product storage and distribution management to the customers
- Overseeing every supply to ensure replenishment on time and adequately when reorder levels are reached
- Educating the customers by communicating via telephone, email, and or fax to keep them inform about orders and or inquiries
- Attending trade shows periodically.
- Developing and implemented strategies to increase sales revenue.
- Reviewing customer feedback surveys regularly and devised plans accordingly.
- Assisting in developing pricing models for various products or services offered by the company.
- Resolving customer complaints in a timely manner.
- Maintaining accurate records of all transactions in the company's CRM system.
- Creating weekly and monthly reports on sales performance, goals, and objectives.
- Mentoring and directing employees by conducting one-on-one meetings with salespeople.
- Resolving customer complaints regarding sales and service.
SELF EMPLOYED
SPAN 3 LLC
Columbus, OH
01.2020 - 07.2024
- Providing and leading all administrative and business daily operations
- Providing general bookkeeping service using QuickBooks for efficient timely results
- Preparing and presenting periodic account reconciliations and financial reports for decision and tax purposes
- Providing and managing accounts payable and receivable services
- Generating and managing new business leads, and converting them into sales
- Overseeing every supply to ensure replenishment on time and adequately
- Hiring and training employees and contractors, and scheduling jobs/shifts
- Providing payroll services using third-party online services to process pay disbursements
- Being responsible for the overall growth of the business, and undertaking any other tasks as they occur.
- Updating and maintaining databases with current information.
- Prioritizing and organizing tasks to efficiently accomplish service goals.
- Demonstrating strong problem-solving skills, resolving issues efficiently and effectively.
- Completing day-to-day duties accurately and efficiently.
FRAUD SPECIALIST II
J.P. MORGAN CHASE BANK
COLUMBUS, OH
08.2017 - 11.2018
- Reviewing customer accounts to prevent or mitigate unauthorized activities or transactions
- Reviewing deposit items and negotiable instruments to mitigate loss to the company
- Reviewing and making decisions on customer accounts to prevent losses to them
- Educating customers on potential fraudulent deposits and activities on their accounts
- Reviewing and processing electronic transactions such as ACH, Wires, Account transfers, etc
- On customer accounts
- Reviewing and processing customers' deposits and negotiable items for payments by approving, holding, or rejecting the transactions based on the review results.
- Serving as primary contact for fraud claim inquiries.
- Making recommendations for closing accounts and performed associated follow-up.
- Utilizing effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Reviewing and verified customer documentation to prevent identity theft and account takeover attempts.
PRODUCT SPECIALIST
GERMAIN AUTOMOTIVE PARTNERSHIP - GERMAIN NISSAN
COLUMBUS, OH
02.2016 - 07.2017
- Generally providing product presentation, demonstration of features, and accessories, and completing all sales and paperwork required for management to finalize a deal
- Scheduling and attending to customers during appointments, and converting the visit to a sale
- Providing product delivery and after-sale client follow-up
- Providing outstanding customer service during and after sales to retain and have customers repeat business
- Making over 100 phone calls to create leads and sale opportunities
- Any other task that could be assigned by superiors/managers.
LOT TECHNICIAN
GERMAIN AUTOMOTIVE PARTNERSHIP - LEXUS OF EASTON
COLUMBUS, OH
12.2014 - 02.2016
- Inspecting incoming and managing vehicles on the lot for proper storage
- Completing multi-point inspection on arriving inventories
- Checking for fuel levels, safety features, drivability test, and proper display of all company and state disclosures
- Doing vehicle pickup and drop-off from store trades and purchase, and customer deliveries
- Appropriately displaying the vehicles in the showroom, lot, and auto show lots.
- Reporting any suspicious activity observed on the premises to management immediately.
- Assisting in locating, identifying, and tagging vehicles for auctions.
- Providing support in receiving new inventory onto the lot including unloading trucks, verifying serial numbers.
- Performing daily vehicle inspections to ensure compliance with safety regulations.
- Cleaning interior and exterior of vehicles using a variety of cleaning supplies and materials.
BUSINESS OPERATION MANAGER
ASCOT PHARMACY LTD
ACCRA, GHANA
07.2012 - 09.2014
- Providing inventory and receivables audits, and account reconciliations to mitigate and or reduce shrinkages and shortages
- Reconciling customer accounts with sales invoices and receipts to check accurate balances and prevent embezzlement
- Supervising transportation and inventory safety during and off duty/work hours
- Being accountable for drivers' business; fueling, safety, and all related issues
- Administering regulatory standard operating procedures on inventory storage and safety
- Occasionally providing personal assistance to the Chief Executive Officer
- Providing guidance and support to employees in order to maximize performance and productivity.
- Analyzing operational data to identify areas for improvement and develop solutions.
- Overseeing inventory control procedures, ensuring that stock levels are maintained.
- And performing any additional task that I may be assigned.
ACCOUNTS & ADMINISTRATIVE ASSISTANT
THE CHURCH OD PENTECOST
ACCRA, GHANA
09.2008 - 08.2010
- Providing clerical and administrative duties, and assisting the District Pastor’s office
- Issuing receipts and payment vouchers for all monetary transactions
- Preparing and presenting periodic financial reports and account reconciliations
- Providing and managing accounts payable and receivable services
- Entering and managing all account information; both manual and electronic for the smooth operation of the administrative office
- And conducting any other business that arises from time to time.
- Handling incoming calls from customers regarding billing inquiries or complaints.
- Performing month-end closing procedures accurately and efficiently.
- Processed invoices, credit memos and other financial documents.
SECOND-GRADE TEACHER
MT. DEE EDUCATIONAL COMPLEX.
ACCRA, GHANA
08.2007 - 08.2008
- Teaching Second-Grade pupils using the best teaching and learning guide and material the Education Service provides
- Developing and implementing lesson plans to meet the needs of all students in a second-grade classroom.
- Utilizing instructional materials, such as books, multimedia sources, and manipulatives to enhance student learning.
- Maintaining accurate records of student attendance, grades, and other pertinent information.
- Creating an environment that fostered positive learning experiences for second graders.
- Supervising the safety of examination materials.
Education
Bachelor of Science - BUSINESS FORENSICS
FRANKLIN UNIVERSITY
OHIO01-2023
Associate of Science - BUSINESS MANAGEMENT
UNIVERSITY FOR DEVELOPMENT STUDIES
GHANA01-2012
High School Diploma -
ODORGONNOR SENIOR HIGH SCHOOL
ACCRA01-2004
Master of Arts -
LIBERTY UNIVERSITY
VASkills
- MS Office - Word, Excel, PowerPoint & Outlook
- Bookkeeping - Tally & QuickBooks
- CRM
- Working with multiple screens - Multi-tasking
- Efficient manager
- Proactive & Pragmatic manager
- Conceptual, Decision-making & Problem-solving personnel
- Technical skills
- Coachable & Fast learner
- Detail-oriented
- Sales & Business Operations
- Team player
- Pipeline Maintenance
- Performance Improvements
- Staff Training
- Employee Motivation
- Marketing support
- Referral Coordination
- Price Structuring
- Sales Presentations
- Sales Leadership
- Goal Setting
- Regulatory understanding
- Customer service and retention
- Specification Writing
- Revenue Generation
- Advertising and Marketing
- Policy Enforcement
- Training and coaching
- Sales analytics
- Territory Management
- Goal attainment
- Sales Coaching
- Leadership and team building
- Competitive Analysis
- Budgeting and finance
References
References available upon request.
Timeline
GENERAL SALES MANAGER
NATURAL RELIEF INC.
11.2021 - Current
SELF EMPLOYED
SPAN 3 LLC
01.2020 - 07.2024
FRAUD SPECIALIST II
J.P. MORGAN CHASE BANK
08.2017 - 11.2018
PRODUCT SPECIALIST
GERMAIN AUTOMOTIVE PARTNERSHIP - GERMAIN NISSAN
02.2016 - 07.2017
LOT TECHNICIAN
GERMAIN AUTOMOTIVE PARTNERSHIP - LEXUS OF EASTON
12.2014 - 02.2016
BUSINESS OPERATION MANAGER
ASCOT PHARMACY LTD
07.2012 - 09.2014
ACCOUNTS & ADMINISTRATIVE ASSISTANT
THE CHURCH OD PENTECOST
09.2008 - 08.2010
SECOND-GRADE TEACHER
MT. DEE EDUCATIONAL COMPLEX.
08.2007 - 08.2008
Bachelor of Science - BUSINESS FORENSICS
FRANKLIN UNIVERSITY
Associate of Science - BUSINESS MANAGEMENT
UNIVERSITY FOR DEVELOPMENT STUDIES
High School Diploma -
ODORGONNOR SENIOR HIGH SCHOOL
Master of Arts -
LIBERTY UNIVERSITY
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