Samuel Alexi
Orlando,FL
Summary
Seasoned Concierge Agent with background in luxury hospitality environments. Experience includes providing high-level customer service, managing guest requests and concerns, and assisting with various hotel operations. Strengths include strong communication skills, problem-solving abilities, and keen understanding of luxury standards. Previous roles have led to increased guest satisfaction and repeat business due to exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Concierge Agent
Westgate Lakes Resort & Spa
Orlando, FL
08.2024 - Current
- Greeted guests upon arrival, offering assistance with luggage and transportation.
- Answered inquiries from guests regarding hotel services and amenities as well as general travel information.
- Coordinated special requests such as flowers, champagne, babysitting services.
- Handled cash transactions accurately while adhering to company policy on cash handling procedures.
- Maintained an organized system for tracking lost and found items.
Front Service Clerk
Publix
Orlando, FL
09.2021 - 08.2024
- Maintained cleanliness of checkout area including floors, counters, and shelves.
- Bagged groceries for customers quickly and accurately.
- Stacked items in bags to maximize space and prevent breakage.
- Inspected produce for freshness, quality, and quantity before bagging.
- Provided excellent customer service by answering questions about products and services.
Front Desk Agent
Westgate Lakes Resort & Spa
Orlando, FL
04.2023 - 02.2024
- Verified accuracy of room rates and other charges during check-in process.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
Shift Leader
Wingstop
Orlando, FL
03.2022 - 11.2022
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Associate of Arts -
Valencia College
Orlando, FL12-2024
High School Diploma -
Cypress Creek High School
Orlando, FL05-2022
Skills
- Customer service expertise
- Guest experiences
- Problem-Solving
- Hospitality service expertise
- Conflict resolution expertise
- Flexible and Adaptable
- Accurate record keeping
- Calm Under Pressure
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Concierge Agent
Westgate Lakes Resort & Spa
08.2024 - Current
Front Desk Agent
Westgate Lakes Resort & Spa
04.2023 - 02.2024
Shift Leader
Wingstop
03.2022 - 11.2022
Front Service Clerk
Publix
09.2021 - 08.2024
Associate of Arts -
Valencia College
High School Diploma -
Cypress Creek High School
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