Samuel Allicock
United States
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
Work History
Av-Technician
I D R
Bethesda, MD
10.2017 - 11.2019
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Director of Audio Visual
PSAV Presentation Services
Washington, DC
03.2013 - 07.2017
- Coordinated and oversaw installation, maintenance, and repair of audio-visual equipment.
- Monitored budget expenses related to audio-visual operations, ensuring they remain within allocated limits.
- Collaborated with clients to determine their specific needs for audiovisual services at events or functions.
- Assisted in planning and organizing special events that required audio-visual services.
- Created detailed reports outlining costs associated with each event requiring audiovisual services provided by the organization.
- Developed and implemented policies and procedures regarding the use of audio-visual equipment.
- Ensured all staff members are up to date on certifications related to operating audio-visual equipment.
- Supervised the setup and troubleshooting of sound systems for concerts or other large gatherings.
- Organized training sessions for employees who need instruction on using particular types of audio-visual technology.
- Trained personnel on the operation of various audiovisual systems used in meetings or conferences.
- Managed staff responsible for providing audio-visual services at events.
AV-Technician
Ritz-Carlton
Washington, DC
01.2000 - 09.2003
- Configured digital signal processing devices such as equalizers, crossovers, compressors, limiters and noise gates.
- Ensured proper operation of AV system components during events or meetings.
- Monitored audiovisual signals for quality control purposes.
- Coordinated with vendors to procure new audio-visual hardware or software when required.
- Tested newly installed audio-visual systems prior to use by clients.
- Conducted training sessions for staff on the proper usage of audio-visual systems.
- Updated knowledge base on current industry trends related to audiovisual technology.
- Repaired faulty equipment such as speakers, amplifiers and other components when needed.
- Provided technical support to customers using the audiovisual system prior to their event or meeting start time.
Director of Operations
Swank Audio Visuals
Saint Louis, S L
01.1998 - 11.2000
- Directed the operations and logistics of a multi-million dollar business.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Ensured compliance with applicable laws, regulations, industry standards.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
Assistant Director
Willard Intercontinental Hotel
Saint Louis, SL
01.1991 - 11.1999
- Developed protocols for handling confidential information within the organization.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Collaborated with other departments to improve interdepartmental communication.
- Maintained close relationships with key stakeholders while managing expectations.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Coordinated activities between departments to ensure timely completion of projects within budget constraints.
- Created training materials for new employees on company policies and procedures.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Monitored staff performance, provided feedback and conducted annual reviews.
Director of Audio Visual
Projections Presentation Technology
Gaithersburg, MD
01.1995 - 12.1998
- Ensured all staff members are up to date on certifications related to operating audio-visual equipment.
- Researched new technologies and made recommendations on purchases of audiovisual equipment.
- Provided technical support to ensure proper functioning of audio-visual systems during events.
- Monitored budget expenses related to audio-visual operations, ensuring they remain within allocated limits.
- Organized training sessions for employees who need instruction on using particular types of audio-visual technology.
- Sourced outside vendors when necessary to provide additional support for audiovisual requirements at events.
- Developed and implemented policies and procedures regarding the use of audio-visual equipment.
- Supervised the setup and troubleshooting of sound systems for concerts or other large gatherings.
- Managed staff responsible for providing audio-visual services at events.
- Created detailed reports outlining costs associated with each event requiring audiovisual services provided by the organization.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Service Technician/Draftsman
Dept of Public Works
Washington, DC
01.1985 - 11.1995
- Prepared topographic maps from survey data collected in the field.
- Compiled reports on survey results including recommendations for changes or improvements.
- Collaborated with engineers, architects, planners, and other stakeholders throughout the surveying process.
- Tracked progress of multiple surveys simultaneously while ensuring that all deadlines are met.
- Investigated potential discrepancies found during research or in the field by consulting legal documents as needed.
- Researched previous surveys conducted in an area to determine if any boundaries have changed over time.
- Reviewed final products before delivery to ensure they meet client specifications and industry standards.
- Performed field measurements using total station instruments, GPS receivers, and other tools.
- Interpreted existing plans and drawings to ensure accurate mapping results were obtained.
- Conducted surveys of land parcels and associated structures for county tax assessment purposes.
- Researched maps used in company's GPS products and edited geographic data for accuracy.
- Calculated latitudes, longitudes, angles, and areas using survey field notes or reference tables.
- Updated maps with new details on boundary line changes and owner transfers.
- Researched land information, evaluated deeds and reviewed zoning and subdivision regulations.
- Utilized GIS software to compile and capture resource data from various maps, following specific data set guidance to achieve optimal results.
Education
Computer And Information Sciences
Technical Education Center
Rockville MD03-1997
In-House Production-Floor Director-Camera Operator
Community Television Inc
Largo, FL01-1997
Broadcast Journalism
Columbia School of Broadcasting
Virginia, NE01-1995
High School Diploma -
Mackenzie High SchoolLinden
Linden Guyana South America11-1966
Some College (No Degree) - Announcing
Prince George's Community College
Upper Marlboro, MDSkills
- System Troubleshooting
- Power Distribution
- Video Editing
- Content Management
- Electrical Safety
- Lighting Design
- Multimedia integration
- Creative Direction
- Workflow Optimization
- System Design
- Asset Management
- Staff Scheduling
- Employee Development
- Staff Management
- Business Development
- Time Management
- Continuous Improvement
- Staff Training
- Managing Operations and Efficiency
- Contract Negotiation
- Team Leadership
Timeline
Av-Technician
I D R
10.2017 - 11.2019
Director of Audio Visual
PSAV Presentation Services
03.2013 - 07.2017
AV-Technician
Ritz-Carlton
01.2000 - 09.2003
Director of Operations
Swank Audio Visuals
01.1998 - 11.2000
Director of Audio Visual
Projections Presentation Technology
01.1995 - 12.1998
Assistant Director
Willard Intercontinental Hotel
01.1991 - 11.1999
Service Technician/Draftsman
Dept of Public Works
01.1985 - 11.1995
Computer And Information Sciences
Technical Education Center
In-House Production-Floor Director-Camera Operator
Community Television Inc
Broadcast Journalism
Columbia School of Broadcasting
High School Diploma -
Mackenzie High SchoolLinden
Some College (No Degree) - Announcing
Prince George's Community College