Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Alvarado

Fontana,CA

Summary

Seeking a position with a Company that provides opportunities for professional growth and advancement. High-achieving management offering 15+ years of Customer Service experience. Well-versed in market trends, sales strategies and customer engagement techniques. Concise and decisive communicator with organizational, multitasking and project management talents.

Overview

18
18
years of professional experience

Work History

Senior Project Manager

Lizama Construction
01.2022 - Current
  • Meeting with the Owner/President and Senior Project Manager to review current and upcoming Projects
  • Ensure all material is ordered according to each Project Material Checklist Sheet
  • Delegate responsibility to Project Coordinators and follow up with delegated tasks
  • Provide the onsite supervisor with the list of materials ordered & follow up to make sure they received all items on the expected delivery date
  • Execute cold calls to potential Subcontractors to receive Estimates
  • Receive and review estimates ensuring they are corresponding according to the prints
  • Generate POs for selected Subcontractors
  • Request and receive W-9, COI, Business License #, and any other necessary information from Subcontractors
  • Communicate with Subcontractors regarding start dates, all trade schedules, and inspections dates
  • Perform quality control on the project throughout development to maintain the standards expected
  • Generate and send progress reports to GC and Superiors
  • Travel to job sites (when applicable) {Meet with inspectors, deliver material, Punch walks, etc.}
  • Upon closing a Project, must send an Unconditional Waiver form, and ask the Subcontractor for a Warranty Letter
  • File all important documents in Project Folder.

Senior Administrator

Alvarado Commercial Cleaning/AAA Custodial Services
01.2006 - Current
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Manage Scheduling for current employees
  • Manage promotional marketing schemes
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Sales and Service Manager

24hr Fitness
01.2021 - 01.2022
  • Develop fellow teammates with knowledge of company products, policies and procedures, and underwriting requirements
  • Train and develop New team members in sales process and sales skills
  • Makes an average of 50-75 cold calls Daily
  • Handles inbound calls from members and future members with respect, empathy, and professionalism
  • Encourage quality guest visits by sharing knowledge and value of club offerings, including personal training, group exercise classes, and retail products
  • Continuously check in on the club floor and locker rooms to help ensure a clean and safe environment
  • Follow up with current members progress, questions or concerns
  • Perform miscellaneous duties as needed and required.

Education

Faith Leaders Institute Certification -

University of Southern California
Los Angeles, CA

Ministerial Studies Certificate -

Latin American Bible Institute
La Puente, CA

High School Diploma -

Chaffey High School
Ontario, CA

Skills

  • Typing average 45WMP Computer experience includes Microsoft Word, Excel and Power Point Proficient in QuickBooks Bilingual skills (Spanish) Excellent public speaking skills and building customer relationships Outstanding in management and team building abilities

Timeline

Senior Project Manager

Lizama Construction
01.2022 - Current

Sales and Service Manager

24hr Fitness
01.2021 - 01.2022

Senior Administrator

Alvarado Commercial Cleaning/AAA Custodial Services
01.2006 - Current

Faith Leaders Institute Certification -

University of Southern California

Ministerial Studies Certificate -

Latin American Bible Institute

High School Diploma -

Chaffey High School

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Samuel Alvarado