Samuel Ambassa
Arlington,TX
Summary
Detail-oriented and skilled Splunk System Engineer / Administrator with 4 years of experience managing, deploying, and optimizing Splunk environments. Expertise in log management, data analysis, and system integration to enhance operational efficiency and security. Additionally, experienced in Salesforce CPQ with 3+ years of specialization in configuration, pricing, and quoting solutions to streamline sales processes. Collaborative team player delivering scalable and reliable IT solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Splunk System Engineer / Administrator
Nengu Tech
Dallas, Texas
08.2020 - Current
- Manage and maintain the Splunk infrastructure across multiple environments, ensuring high availability and performance
- Design and implement complex SPL queries to create dashboards, alerts, and reports for monitoring critical system performance metrics
- Collaborate with security teams to deploy and optimize Splunk Enterprise Security (ES) for threat detection and incident response
- Conduct data onboarding processes, including parsing, indexing, and monitoring of various log sources, ensuring data integrity and accuracy
- Troubleshoot and resolve Splunk-related issues, providing technical support and guidance to internal teams
- Implement best practices for data retention, system upgrades, and scaling to support growing data volumes and business needs.
Salesforce CPQ Specialist / Salesforce Admin
Mzock consulting
Dallas, Texas
06.2017 - 07.2020
- Led the end-to-end implementation and customization of Salesforce CPQ for a global sales organization, streamlining the quote-to-cash process
- Developed and maintained complex pricing rules, product bundles, and discount structures to support diverse business models
- Collaborated with sales, finance, and IT teams to optimize CPQ workflows, reducing quote generation time by 30%
- Created and customized quote templates, ensuring alignment with brand guidelines and customer requirements
- Provided ongoing support and training to sales teams, enhancing their ability to use CPQ tools effectively
- Generated reports and dashboards to track CPQ performance metrics and sales trends, supporting data-driven decision-making.
Education
Bachelor's - Computer Information System
Douala University
01.2008
Associate - Electrical Engineering
Skills
- Splunk Administration & Engineering
- Splunk Enterprise Security (ES)
- Dashboard and Report Creation
- Data Ingestion and Normalization
- SPL (Search Processing Language)
- Log Management and Monitoring
- System and Application Performance Tuning
- Incident Response and Troubleshooting
- Salesforce CPQ
- Product Configuration and Bundling
- Pricing and Discount Rules
- Quote Templates and Management
- Workflow Automation
- Contract and Subscription Management
- CPQ Reporting and Analytics
- Python
- Bash
- PowerShell scripting
- RESTful API integration
- Linux and Windows Server Administration
- Network Security and Compliance
- Agile Methodologies
Certification
- Splunk Core Certified Power User
- Splunk system administrator
- Linux system administrator
- Salesforce Certified CPQ Specialist
- Salesforce Certified Administrator
References
Available upon request
Projects
Splunk Deployment for Enterprise Security, Designed and implemented a Splunk ES solution for a financial services firm, enabling real-time threat detection and compliance reporting. Salesforce CPQ Implementation, Spearheaded a Salesforce CPQ rollout for a multinational company, reducing sales cycle time by 25% and improving accuracy in quotes.
Languages
English
Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Splunk System Engineer / Administrator
Nengu Tech
08.2020 - Current
Salesforce CPQ Specialist / Salesforce Admin
Mzock consulting
06.2017 - 07.2020
Bachelor's - Computer Information System
Douala University
Associate - Electrical Engineering
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