Waiter
Mamazonia Restaurant
Dubai, United Arab Emirates
07 2021 - 11 2023
- worked in tandem with the kitchen crew to guarantee that guests' specific preferences or dietary requirements were appropriately conveyed and met.
- Effectively managed customer complaints with a diplomatic approach, striving for mutually beneficial solutions that ultimately fostered the retention of loyal clientele.
- Communicated with kitchen staff to enable accurate food preparation.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.