Websites
Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Interests
Timeline
SAMUEL ANDERSON

SAMUEL ANDERSON

Charlottesville,VA

Summary

Versatile IT professional bringing remarkable understanding of VoIP & Network operations with a resilient nature focused on finding root causes and making permanent improvements. Offering over 4 years of experience working in high-pressure technical environments to address customer concerns and improve business reputations.

Overview

4
4
years of professional experience
3
3

Certifications

Work History

Help Desk Tier II

Network Technologies and Support
06.2022 - Current
  • Troubleshooting and collaboration with team on electronic, mechanical, software and firmware issues
    across UVA hospital
  • Organized asset management, including maintenance of network component inventory, printers, and other
    hardware items
  • Provided technical assistance to users for network, VPN, web-based portal and wireless issues
  • Diagnosed and resolved technical hardware and software issues and served as escalation point from Tier 1
    technicians
  • Constructed positive customer relations through constructive feedback, strong communication, good work
    ethic and timeliness

Help Desk Technician

Network South Inc
05.2021 - 06.2022
  • Led team of 4 Help Desk technicians to ensure reliability and efficiency of work
  • Collaborated with Network team lead for deployment and configuration of network switches, core routers, distribution layer and access layer switches; supported diverse network of over 100 clients in NC area, performed troubleshooting of network issues ensuring minimum 95% up-time
  • Created new accounts and reset passwords via Active Directory and configured access to servers and file management software for users
  • Tested performance, functionality and security of network and intrusion systems, individual workstations and peripheral devices
  • Processed average of 40 inbound and outbound technical support calls per day
  • Developed leaderships skills used to train and assist new associates

Customer Support Technician

RadioShack
06.2016 - 08.2018
  • Patched all software and used anti-malware tools to improve security of personal data
  • Configured devices such as Scanners/CB Radios for potential customers
  • Replaced faulty LEDs and broken screens on iPhone and Android devices
  • Managed multiple projects simultaneously using organizational and analytical skills.

Education

Associate of Science -

Danville Community College, Danville, VA
05.2016
  • GPA: 3.8 / 4.0
  • Completed coursework in C++ programming, Information Technology and Networking

No Degree - Biochemistry

Roanoke College, Salem, VA
05.2015
  • GPA : 3.5 / 4.0

Skills

  • Technical Troubleshooting
  • Service desk support
  • Call Center Operations
  • Network configuration
  • Software deployment
  • LAN/WAN Support
  • Microsoft Office 365
  • Active Directory & Domain Controller maintenance
  • WatchGuard firewall support and maintenance

Certification

  • Comptia A+ (2020 - 2023)
  • Cloud Administration for Mitel Phone Systems
  • Domain Administration for Microsoft 365

Hobbies

  • Part of a group of local IT professionals hosting 'Code Weekends' where all assist with learning new programming languages and coding skills
  • Enjoy game modding usually modifying old generation Pokémon ROMs
  • Avid indoor rock climber

Interests

  • Software Administration
  • Network Architecture
  • Coding and learning various programming languages

Timeline

Help Desk Tier II - Network Technologies and Support
06.2022 - Current
Help Desk Technician - Network South Inc
05.2021 - 06.2022
Customer Support Technician - RadioShack
06.2016 - 08.2018
Danville Community College - Associate of Science,
Roanoke College - No Degree, Biochemistry

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SAMUEL ANDERSON