Samuel 'Thomas' Andresen
Lynnwood,WA
Summary
Professional and empathetic leader with 20 years of successfully guiding people in the retail and property management industry. Competitive and driven in all aspects of my personal and professional life. Expertise in operational execution of company process with a passion for serving the internal and external customer. Exceptional leadership and drive for results through strategic thinking, entrepreneurial spirit, customer engagement, and growth of organizational talent. Passion for community and inclusion through diverse perspectives. Knowledgeable Regional Vice President with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
10
10
years of professional experience
Work History
District Manager
Skyzone
07.2023 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Managed revenue models, process flows, operations support and customer engagement strategies including rolling out the company BSC.
- Haven't missed a safety inspection in 16 months, which has lead to a consistent decrease in injuries in parks.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Championed a proactive approach to incident prevention by empowering employees to report concerns or near misses, fostering a culture of continuous improvement within the workplace.
Regional Vice President
The Connor Group
06.2021 - 07.2023
- Oversaw yearly budget of more than 1 Billion Dollars.
- Directed hiring and development of 100 property managers to drive improvements to overall NOI.
- Aligned organizational objectives with company mission, increasing revenue, profit as well as business growth by collaboratively developing integrated strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new resident relationships.
- Held weekly meetings with property an district managers to identify techniques to overcome sales obstacles.
District Manager
Dicks Sporting Goods
10.2016 - 06.2021
- Was overseeing a very complex assignment in downtown Seattle, WA
- Complexities of locations included Seattle Labor Law management, urban shopping center, high risk for external theft
- In addition to responsibilities as District Manager I serve the Region in several key capacities to include on boarding mentor, Inventory Captain, Store Visits, New Store Support, and Captain of the region in customer service and Sports Matter programs
- Top 10% performer in the chain in Sports Matter dollars raised in support of our youth Sports Initiative to support community involvement
- Generate best in class Customer Service Results finishing in the top 5 districts in the chain over the last three years
- Consistently win Monthly incentives for No Sweat Protection Plan sales and Credit performance.
- Built and executed organizational growth plan at the ASM levels in order to develop team members to support Store & District Succession Planning for all positions
- Finished #1 in the company 2018, 2019, & 2020 in our districts employee engagement scores.
- Build a diverse team and inclusive environment that reflects the people of the City of Seattle.
- Received Exceeds Expectations Annual Performance Appraisal FY2019 ans FY 2020.
District Manager
Office Depot
06.2015 - 10.2016
- Promoted 3 times within the company my first year to higher volume districts.
- Increased Sales and Profitability by 36% within the first 6 months.
- Trained, developed, and promoted 6 managers to senior manager positions within the first year.
- Increased the overall OSAT results within the district from 55%-to 83% by the end of the fiscal year.
- Region On Boarding Mentor for newly hired/promoted Store and ASM's
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
Bachelor of Arts (B.A - Business
Spokane Falls Community College
Spokane, WA06.2003
Skills
- Team Leadership
- Strategic Planning
- Employee Coaching and Motivation
- Recruiting and Hiring
- Customer Service
- Training and coaching
- Conflict Management
- Recruiting and hiring
Additional Information
References upon request
Timeline
District Manager
Skyzone
07.2023 - Current
Regional Vice President
The Connor Group
06.2021 - 07.2023
District Manager
Dicks Sporting Goods
10.2016 - 06.2021
District Manager
Office Depot
06.2015 - 10.2016
Bachelor of Arts (B.A - Business
Spokane Falls Community College
Similar Profiles
Jeremiah DavisJeremiah Davis
Team Member at SkyzoneTeam Member at Skyzone
Julian MendezJulian Mendez
Flight Crew Member at SkyzoneFlight Crew Member at Skyzone
Chase ChristensenChase Christensen
Maintenance Technician at SkyZoneMaintenance Technician at SkyZone