Samuel Aniboh
Houston,Texas
Overview
1
1
year of professional experience
Work History
Customer Care Agent
Latrice
Houston, TX
07.2021 - 08.2022
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Implemented proactive outreach efforts for at-risk customers, resulting in decreased account cancellations.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Conducted regular quality assessments, ensuring consistent adherence to company standards of excellence in customer care.
- Facilitated smooth transitions during peak seasons by coordinating staffing schedules according to anticipated workloads.
Education
Associate of Science - Computer Scienece
University of Houston
Houston, TX08.2025
Skills
- CRM Software
- Warranty Claims
- Cross-selling
- Critical Thinking
- Time Management
- Telephone Etiquette
Timeline
Customer Care Agent
Latrice
07.2021 - 08.2022
Associate of Science - Computer Scienece
University of Houston