Samuel Aniboh
Houston,Texas
Overview
1
1
year of professional experience
Work History
Customer Care Agent
Latrice
07.2021 - 08.2022
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Implemented proactive outreach efforts for at-risk customers, resulting in decreased account cancellations.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Conducted regular quality assessments, ensuring consistent adherence to company standards of excellence in customer care.
- Facilitated smooth transitions during peak seasons by coordinating staffing schedules according to anticipated workloads.
Education
Associate of Science - Computer Scienece
University of Houston
Houston, TX08.2025
Skills
- CRM Software
- Warranty Claims
- Cross-selling
- Critical Thinking
- Time Management
- Telephone Etiquette
Timeline
Customer Care Agent
Latrice
07.2021 - 08.2022
Associate of Science - Computer Scienece
University of Houston
Similar Profiles
Jamila MyersJamila Myers
Social Media Manager at Latrice Wade CoachingSocial Media Manager at Latrice Wade Coaching
LATRICE BROUGHTONLATRICE BROUGHTON
Master Hairstylist at Styles By Latrice Hair SalonMaster Hairstylist at Styles By Latrice Hair Salon
Carlisha DarringtonCarlisha Darrington
Tacobell at Latrice ForemanTacobell at Latrice Foreman
Ivan L. Edu LobelaIvan L. Edu Lobela
General Manager at Lobela's Language SolutionsGeneral Manager at Lobela's Language Solutions
Mercedes SimoninMercedes Simonin
Pet Sitter at Mariana SantibanezPet Sitter at Mariana Santibanez