Samuel Aparicio

• Assist customers in-store and on the phone with any inquiries regarding products and instruments
• Build and maintain relationships with diverse clientele, including professional musicians and instructors
• Develop customer relationships and provide sales presentations based on seasonal company deals
• Promote the Music & Arts lesson program and assist teachers with marketing and weekly scheduling

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Managed front desk operations, ensuring smooth check-in and check-out processes

for clients.

• Handled phone calls, scheduled appointments, and addressed customer

inquiries.

• Maintained cleanliness and organization of the reception area.

• Coordinated and executed multiple teaching and networking events for artists, managing all logistical aspects including venue coordination, scheduling, and day-of operations
• Maintained spreadsheets, researched in-kind sponsorships, and scheduled social media posts
• Developed and maintained detailed event timelines and logistics spreadsheets to ensure smooth execution of artist appearances and community programs

• Led a team of employees, providing guidance and support to ensure smooth

operations.

• Oversaw the preparation and serving of food and beverages.

• Trained new employees on company policies and procedures.