Samuel Archino
Grifton,NC
Summary
Professional with extensive experience in the company and supervising. Strong focus on collaboration and accomplishing goals, while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Petty Officer Third Class
Coast Guard
2024.08 - Current
- Supervised daily operations ensuring compliance with safety regulations and operational standards.
- Conducted training sessions for junior personnel to enhance skill sets and operational efficiency.
- Implemented process improvements that streamlined workflows and increased team productivity.
- Coordinated logistics for equipment maintenance, optimizing resource allocation and reducing downtime.
Department Supervisor
Lowes Home Improvment
2023.08 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on best practices in customer service and product knowledge.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Coordinated schedules for staff to optimize productivity during peak hours.
- Collaborated with management to develop strategies for improving store layout and merchandising effectiveness.
- Conducted regular performance evaluations, providing constructive feedback to enhance team performance.
- Implemented promotional displays to increase customer engagement and drive sales initiatives.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
Pro Services Specialist
Lowes Home Improvment
2022.08 - 2023.08
- Collaborated with contractors to finalize project specifications and ensure timely execution.
- Provided expert advice on product selection and installation techniques to enhance customer satisfaction.
- Coordinated scheduling and logistics for service appointments, optimizing workflow efficiency.
- Processed warranty claims and managed returns, ensuring compliance with company policies and procedures.
- Assisted in resolving customer inquiries and complaints, fostering positive relationships with clients.
Fulfillment Lead
Lowes Home Improvment
2020.12 - 2022.08
- Supervised daily fulfillment operations to ensure efficient product availability.
- Trained and mentored team members on best practices for order processing.
- Implemented process improvements to enhance workflow efficiency and accuracy.
- Coordinated with inventory management to optimize stock levels and reduce shortages.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
Sales Associate
Lowes Home Improvment
2018.09 - 2020.12
- Assisted customers with product selection and provided expert knowledge on home improvement solutions.
- Managed inventory levels, ensuring availability of popular items through effective stock replenishment.
- Trained new associates on customer service standards and store procedures to enhance team performance.
- Collaborated with management to implement promotional displays, driving increased customer engagement.
- Conducted regular audits of product displays, ensuring compliance with company merchandising standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Criminal Justice
Lenoir Community College
Kinston, NC2021-05
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC2022-12
Skills
- Customer service
- Workplace safety
- Multi-tasking mastery
- Coaching and mentoring
- Problem-solving
- Time management
- Leadership skills
- Performance improvement
- Growth planning
Certification
- CPR Certified
- Power Equipment Trainer/Operator
Timeline
Petty Officer Third Class
Coast Guard
2024.08 - Current
Department Supervisor
Lowes Home Improvment
2023.08 - Current
Pro Services Specialist
Lowes Home Improvment
2022.08 - 2023.08
Fulfillment Lead
Lowes Home Improvment
2020.12 - 2022.08
Sales Associate
Lowes Home Improvment
2018.09 - 2020.12
Associate of Arts - Criminal Justice
Lenoir Community College
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke