Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Samuel Armand

Huntington,NY

Summary

Detail-oriented professional with strong interpersonal skills and a robust background in inventory management, customer service, and financial processes. Passionate about leveraging this experience to transition into the insurance industry, with a focus on enhancing client satisfaction and optimizing operational efficiency. Committed to applying analytical skills and a client-centered approach to support policyholders and contribute to a dynamic insurance team.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Insurance Agent

Allstate Corp
Smithtown, NY
07.2024 - Current
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.

Material Management Associate

Northwell Health
Manhasset, NY
03.2006 - 08.2024
  • Streamlined inventory processes to ensure accurate fulfillment and adherence to operational guidelines, enhancing efficiency in a healthcare setting.
  • Collaborated with physicians and clinical staff to ensure proper equipment installation and maintenance, fostering strong professional relationships.
  • Monitored and processed documentation related to loans and accounts, ensuring compliance with policies and improving financial accuracy.
  • Delivered exceptional customer service within a call center environment, addressing inquiries related to accounts and payments, contributing to high client satisfaction rates.
  • Conducted regular cycle counts to ensure accuracy of inventory levels.
  • Coordinated with vendors and suppliers to ensure timely delivery of materials and supplies.
  • Developed and implemented procedures for material handling, storage, distribution, and disposal.

Collections Associate

Cardholder Managemnt Services
, NY
02.2004 - 03.2006
  • Managed accounts receivable, ensuring timely payments and accuracy in client balance reconciliation.
  • Developed expertise in client communications, facilitating effective negotiation and resolution of accounts.
  • Maintained organized documentation of financial transactions and agreements, enhancing operational efficiency.
  • Performed collection calls and maintained contact with customers to obtain payment information.
  • Developed payment plans in accordance with company policies and procedures.
  • Documented customer account activities by recording payments, adjustments, and other transactions.

Education

Nassau Community College
Garden City, NY

Skills

  • Lead Development
  • Account Management
  • Customer follow-up
  • Client Relations
  • Customer Service
  • CRM Software
  • Client Retention
  • Policy Renewals
  • Policy Knowledge
  • Policy adjustment knowledge
  • Upselling
  • New Client Acquisition
  • Insurance sales strategy
  • Financial Analysis Software
  • Insurance Claims Processing
  • Customer Relationship Management
  • Financial Account Management
  • Proficient in Healthcare Processes and Procedures
  • Oracle Software and Data Analysis
  • Intranet Communications and Reporting
  • High Volume Phone System Management

Certification

  • State of New York: Property and Casualty Insurance, Life/Accident Insurance
  • State of Maryland: Property and Casualty Insurance, Life/Accident Insurance

Languages

Haitian Creole
Native/ Bilingual

References

References available upon request.

Timeline

Insurance Agent

Allstate Corp
07.2024 - Current

Material Management Associate

Northwell Health
03.2006 - 08.2024

Collections Associate

Cardholder Managemnt Services
02.2004 - 03.2006

Nassau Community College

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Samuel Armand