Samuel Assefa
IT Tech Rx Technician
Springfield
Summary
Dedicated and detail-oriented Field Technician with 15 years of experience in prioritizing and completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in working with hardware and software.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
HP Field Tech
HP INC
02.2025 - Current
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Performed on-site hardware diagnostics and repairs for a wide range of HP products, including desktops, laptops, printers, and networking equipment.
- Responded to service calls, scheduled and conducted site visits to resolve hardware issues efficiently.
- Conducted preventative maintenance and equipment inspections to minimize downtime and enhance performance.
- Trained end-users and clients on hardware functionalities and proper usage.
- Managed inventory of spare parts and ensured timely restocking.
- Provided technical support and solutions in a customer-focused manner, ensuring high levels of customer satisfaction.
- Collaborated with the support team and other technicians to address complex hardware issues and share best practices.
IT Tech Rx Technician/ IT Refresh Tech
SAIC - Science Applications International
07.2022 - 02.2025
- Imaging Dell laptops
- Loading Software (SW) on imaged laptops; installing and maintaining computer software on users' devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection
- Manage incident and task requests within ServiceNow (SN) to include managing ticket queue(s), updating tickets with detailed notes, assigning/re-assign keys, closing tickets
- Ticket 'ownership', cradle-to-grave ownership of all assigned SN tickets
- Effectively and courteously interfacing with customers either face-to-face, by telephone, MS Teams, or other collaborative/communication tools
- Configure iPhones
- Lead MEM (Microsoft Endpoint Manager) enrollments for Mobile Device Management
- Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required
- Provides occasional off-hours on-site support for planned maintenance work, unplanned support issues; or to meet customer SLAs
Field Technician
RICOH USA
06.2010 - 07.2022
- Investigates technical issues with printers & scanners using knowledge-based and personal experience to complete timely resolutions
- Repairs hardware components on networks
- Installs and configures printer DOSS security software
- Installs tests and services Common Access Cards on Copiers and printers ensuring that they function correctly
- Uses troubleshooting abilities to detect malfunctions for on-site printers and completes immediate repairs to restore performance
- Keeps software updates and Firmware with the latest patches to prevent unauthorized access
- Managed time efficiently in order to complete all tasks within the deadlines
IT deployment Technician
TSPEC
02.2004 - 05.2010
- Company Overview: IMF
- Using ORACLE field Service system
- Configured computers to network drivers and connected to peripheral printer equipment
- Identified hardware issues caused by component failures using approved diagnostic tools
- Updated and reconfigured existing and new computers with current software and operating systems
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions
- Lifted 50 pounds and was able to work a 24/7 shift
- IMF
Education
High School Diploma -
Menelik High School
Montgomery County Community College - Network Security
Montgomery County Community College
Ricoh USA Technology - Electronics Technology
Ricoh USA Technology
Morris Plains, NJSkills
- Common Access Card installation
- Network Switch
- Print server
- Router
- Windows 11
- Imaging
- Software installation
- ServiceNow
- Microsoft Office Suite
- iPhone configuration
- Microsoft Endpoint Manager
- Asset management
- Printer repair
- Network hardware
- Troubleshooting
- Oracle Field Service
Certification
Certified CompTIA A+
Timeline
HP Field Tech
HP INC
02.2025 - Current
IT Tech Rx Technician/ IT Refresh Tech
SAIC - Science Applications International
07.2022 - 02.2025
Field Technician
RICOH USA
06.2010 - 07.2022
IT deployment Technician
TSPEC
02.2004 - 05.2010
Montgomery County Community College - Network Security
Montgomery County Community College
Ricoh USA Technology - Electronics Technology
Ricoh USA Technology
Certified CompTIA A+
CompTIA Net +
CompTIA CIOS
High School Diploma -
Menelik High School
Similar Profiles
SULTAN SAUD M ALDAWEESHSULTAN SAUD M ALDAWEESH
End User Account Manager at HP incEnd User Account Manager at HP inc
Jenny Garita NúñezJenny Garita Núñez
Team Leader at Hp IncTeam Leader at Hp Inc
Carlos ZunigaCarlos Zuniga
Warehouse Supervisor at HP IncWarehouse Supervisor at HP Inc