Samuel Avillion
San Antonio,TX
Summary
Dynamic Service Technician with a proven track record at San Antonio Masonry & Tool, excelling in equipment installation and repair. Recognized for exceptional customer service and attention to detail, I effectively reduced equipment downtime and fostered strong vendor relationships, ensuring high-quality parts procurement and seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Technician
San Antonio Masonry & Tool
02.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Assistant Manager
Oreilly Auto Parts
05.2020 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Small Business Co-Owner
Auto Bros LLC
06.2019 - 08.2022
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Hired and supervised training of over Number employees every quarter.
- Consulted with customers to assess needs and propose optimal solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Server
Jim's
04.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Brennan High School
San Antonio, TX05.2019
Skills
- Installation and repair
- Preventive Maintenance
- Customer service
- Attention to detail
- Flexible and adaptable
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Professional and courteous
- Mechanical aptitude
- Customer relationship management
- Field service management
- Inventory control
Certification
Forklift Certification
Languages
German
Native or Bilingual
Timeline
Service Technician
San Antonio Masonry & Tool
02.2023 - Current
Assistant Manager
Oreilly Auto Parts
05.2020 - 02.2023
Small Business Co-Owner
Auto Bros LLC
06.2019 - 08.2022
Server
Jim's
04.2019 - 01.2020
Brennan High School
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