Dedicated and diligent general manager, with over two decades of experience in luxury rental & condominium property management, hotels, and resident or customer service. Extensive experience in managing daily operations, maintenance, and financial administration, while also serving as a liaison between residents, the board of directors, and vendors to maintain a community that is well-maintained, safe, and compliant. My experience and skills in preparing and managing budgets and finances, handling resident concerns and disputes, supervising building staff and contractors, and ensuring compliance with regulations and community rules & bylaws are invaluable. I have proven my proficiency in addressing, reviewing, and preparing financial reports, board meeting packets, contracts, negotiations, and bid preparation. I have received training and experience in handling residents' needs, concerns, and complaints with empathy, professionalism, and a strong sense of urgency. Possess expertise in evaluating customer service performance and upholding local, state, and federal customer rights. Core competencies encompass verbal and written communication, resident or owner advocacy, performance analysis, budget development, conflict management, operations oversight, project management, empathy and emotional intelligence, time management, strategic thinking, and problem-solving. I have over two decades of experience in public speaking and have volunteered as a fundraiser for charitable and non-profit organizations. I hold active CMCA and AMS certifications, along with a bachelor's degree in teaching.