Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Badasu

Kensington,MD

Summary

Dedicated and diligent general manager, with over two decades of experience in luxury rental & condominium property management, hotels, and resident or customer service. Extensive experience in managing daily operations, maintenance, and financial administration, while also serving as a liaison between residents, the board of directors, and vendors to maintain a community that is well-maintained, safe, and compliant. My experience and skills in preparing and managing budgets and finances, handling resident concerns and disputes, supervising building staff and contractors, and ensuring compliance with regulations and community rules & bylaws are invaluable. I have proven my proficiency in addressing, reviewing, and preparing financial reports, board meeting packets, contracts, negotiations, and bid preparation. I have received training and experience in handling residents' needs, concerns, and complaints with empathy, professionalism, and a strong sense of urgency. Possess expertise in evaluating customer service performance and upholding local, state, and federal customer rights. Core competencies encompass verbal and written communication, resident or owner advocacy, performance analysis, budget development, conflict management, operations oversight, project management, empathy and emotional intelligence, time management, strategic thinking, and problem-solving. I have over two decades of experience in public speaking and have volunteered as a fundraiser for charitable and non-profit organizations. I hold active CMCA and AMS certifications, along with a bachelor's degree in teaching.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

The Darcy
08.2021 - Current
  • Manage capital improvement projects by authorizing expenditures, analyzing department performances, and developing annual budgets to reduce costs.
  • Dedicate advocate for all owners and residents, representing their interests and addressing their needs, concerns, and complaints with empathy, professionalism, and urgency.
  • Acts as a liaison between the Board of Directors and residents in the execution of the established policies and satisfactorily resolving resident grievances.
  • Assist with the implementation of Board policies and directives within the scope of the management agreement.
  • Responsible for authorized expenditures and capital improvement projects.
  • Negotiating contracts and bids for mechanical repairs, landscaping, cleaning, and other services, ensuring efficient service delivery and the development of strong relationships with over 20 associates.
  • Works with the Board on strategic initiatives, policy governance, and association projects.
  • Daily supervision of all fifteen-administration staff in the community.
  • Address resident requests, obligations, needs, and concerns by following the bylaws, rules, and policies.
  • Create and manage the annual budget for operational and capital improvement expenditures.
  • Prepare Board Meeting packets and attend all Board and Standing Committee meetings.
  • Support standing committees in their advisory role to the Board.
  • Communicate with external stakeholders, manage, and address all local, state, and federal regulatory standards to ensure compliance to their regulations.
  • Receives and resolves intricate internal and external technical and public relations issues.

General Manager

Bozzuto Management Company
03.2014 - 06.2020
  • In a competitive market, I was promoted to general manager after increasing the occupancy rate from 90 to 99.5%.
  • Provided outstanding and consistent customer service to 500 total residents, achieving the highest satisfaction score rating (98%) across the company.
  • Experienced in billing and collections, plus filing and handling all federal and state legal evictions or collections.
  • Responsible for 2 office spaces, 6 retail spaces, and 115 luxury condominium units.
  • Strong financial acumen and experience preparing budgets, monthly CAM reconciliations, and preparing various monthly financial reports including but not limited to Variance Reports, Income and Expense Accruals, and Budgets.
  • Managing the financial performance of the property in accordance with the established budget
  • Responsible for the day-to-day operations to ensure functionality, safety, and sustainability of the buildings, grounds, and infrastructure.
  • Recruit, train, schedule, supervise, discipline, and evaluate all onsite employees.
  • Managed the daily operations and personnel for a $350 million luxury apartment building with 420 units.
  • Organized meetings, schedules, and travel opportunities to evaluate performance metrics, analyze industry trends, and discuss strategies for further growth.
  • Negotiated contracts and bids for mechanical repairs, landscaping, cleaning, and other services, ensuring efficient service delivery and the development of strong relationships with over 20 associates.
  • Created and managed a $12,000,000 annual capital and operational budget, reducing costs, ensuring service quality, and increasing long-term revenue.
  • Generated creative marketing plans, including launching targeted social media campaigns, contributing to a 15% increase in revenue in 2020.
  • Oversee 24 contracted employees, including maintenance, custodial, and office personnel.
  • Communicated renewal rates with current residents, balancing rent increase and resident retention.
  • Reduced delinquency from 24% to 1% in 6 months with analytical prowess and a tireless work ethic.
  • All federal, state, and county policies, including ADA and fair housing laws, were monitored, and preserved.
  • Career Note: COVID-19 | July 2020 – July 2021
  • Resigned from Bozzuto Management Company to stay home with my kids so that my significant other (Registered Nurse) could pick up hours at the hospital and save lives during the COVID-19 pandemic.

Operations Manager

Marriott International
03.2014 - 06.2020
  • Conducted periodic staff evaluations and recommended strategies for improvement, creating a high-performing, motivated team of professionals.
  • Manages expenses according to budgeted and forecasted guidelines to maximize hotel profitability.
  • Managed a team of fifty-four (24), full-time associates, including ten (4) Department Managers.
  • Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
  • Handles problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Over time, we increased guest satisfaction from 72% to 95% and event satisfaction from 94% to 100%.
  • Monitors customer service levels and counsels’ employees with alternative methods of responding to customer requests.

Education

Bachelor of Arts - Education

University of Limpopo
Polokwane
05.2002

Skills

  • Verbal & Written Communication
  • Operations Oversight
  • Microsoft Office, including Word, PowerPoint, Publisher & Excel
  • Financial acumen

Certification

Certified Manager of Community Associations (CMCA) & Association Management Specialist (AMS)

Timeline

General Manager

The Darcy
08.2021 - Current

General Manager

Bozzuto Management Company
03.2014 - 06.2020

Operations Manager

Marriott International
03.2014 - 06.2020

Bachelor of Arts - Education

University of Limpopo