Samuel Baez
Orlando,Florida
Summary
Operations and Program Leader with experience managing end-to-end initiatives across marketing campaigns, events, and cross-functional teams within complex organizations. Proven ability to stabilize operations, correct mismanaged systems, and lead projects from concept to execution, generating measurable revenue and operational impact.
Overview
10
10
years of professional experience
Work History
Operations & Program Manager
Full Sail University
01.2025 - Current
- Led end-to-end marketing campaigns from concept to execution, generating approximately $30K in annual revenue through strategic promotions, partnerships, and activations.
- Planned and executed promotional initiatives to increase visibility and engagement, aligning creative direction, messaging, and execution.
- Coordinated and produced on-site events, working closely with cross-functional teams (marketing, operations, facilities, and internal stakeholders) to ensure successful execution.
- Served as the primary point of coordination between departments to align timelines, resources, and operational needs for events and campaigns.
- Oversaw day-to-day operations for physical and online environments, including inventory, staffing, vendors, scheduling, and financial performance.
- Managed and coached a team of 5 employees, including hiring, scheduling, payroll oversight, training, and performance development.
- Corrected and stabilized an inventory system mismanaged for over two years, restoring accuracy and operational control.
- Increased year-over-year performance by 13% through operational improvements, campaign execution, and enhanced experience delivery.
Store Administrative Assistant
The Ritz-Carlton Orlando
01.2023 - 01.2025
- Provided administrative and operational support across merchandising, vendor coordination, reporting, and financial processes.
- Managed financial records, reporting, and payment coordination with accounting teams.
- Implemented inventory and merchandise planning initiatives, contributing to a 10% revenue increase.
- Developed and improved inventory systems, reducing variance from 4% to 0% within six months.
Operations & Team Leadership Roles
Walt Disney World & Universal Orlando Resort
01.2017 - 12.2021
- Led frontline and operations teams in high-volume environments, ensuring safety, service quality, and operational excellence.
- Coordinated daily operations, staffing, training, and performance oversight across recreation and park services teams.
- Designed and implemented training and feedback programs to improve team engagement and performance.
- Managed inventory, budgets, and POS reporting to support smooth daily operations.
- Collaborated with engineering and facilities teams to address maintenance, safety, and operational needs.
- Recognized for leadership and operational excellence, including receiving the Silver Whistle Quarterly Award.
Housekeeping Internship
Disney College Program
06.2016 - 05.2017
- Delivered high-quality service while meeting strict operational and safety standards in a fast-paced environment.
Education
Bachelor of Arts - Communication
Universidad Del Sagrado Corazón
01.2016
Skills
- Operations Management
- Program & Project Coordination
- Process Improvement
- Cross-Functional Collaboration
- Workflow Optimization
- Team Leadership & Coaching
- Staffing, Scheduling & Payroll Oversight
- Training & Performance Development
- Stakeholder Communication
- End-to-End Marketing Campaigns
- Event Planning & Execution
- Promotional Strategy
- Revenue-Generating Initiatives
- Inventory Control & Auditing
- Budget Awareness & Cost Control
- Financial Reporting & Analysis
- Vendor & Partner Management
- Microsoft Office Suite
- POS & Inventory Systems
Languages
English
Spanish
Awards & Recognitions
- Silver Whistle Quarterly Award — Walt Disney World Recognized for leadership, operational excellence, and team performance as Recreation Lifeguard Coordinator.
- Five Star Award Nomination — The Ritz-Carlton Orlando Nominated by Human Resources leadership for outstanding administrative and operational performance.
Timeline
Operations & Program Manager
Full Sail University
01.2025 - Current
Store Administrative Assistant
The Ritz-Carlton Orlando
01.2023 - 01.2025
Operations & Team Leadership Roles
Walt Disney World & Universal Orlando Resort
01.2017 - 12.2021
Housekeeping Internship
Disney College Program
06.2016 - 05.2017
Bachelor of Arts - Communication
Universidad Del Sagrado Corazón