SAMUEL BAIDEN
Lindenhurst,NY
Summary
Technical Analyst with proven track record at Omnicom Health, enhancing security workflows and achieving a 20% increase in ticket resolution speed. Skilled in Active Directory and Microsoft 365, providing exceptional technical support and fostering collaboration across departments. Committed to compliance and risk reduction through proactive strategies.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Technical Analyst L2-L3
Omnicom Health
New York, USA
09.2023 - Current
- Participate in internal security audits, identifying and remediating dormant accounts, and orphaned security classes.
- Automate manual access request workflows, improving the IS Security team’s ticket resolution speed by 20%.
- Configure, deploy, and maintain laptops, mobile devices, and peripherals for over 3,000 users, strictly enforcing hardware standards and inventory policies.
- Provide VIP/executive-level support with a high degree of professionalism and urgency, resolving hardware, software, and connectivity issues for over 3,000 users.
- Administer AD (on-prem and Azure), managing user accounts, security groups, and organizational units (OUs), while enforcing group policies (GPOs).
- Provide elite-level technical assistance for software suites, including Microsoft 365, Adobe Creative Cloud, and bespoke enterprise applications, via in-person and remote tools.
- Utilize Intune and Ivanti to perform system patching and maintenance, proactively remediating vulnerabilities, and reducing organizational risk.
- Serve as a key liaison between the Legal, Operations, and Infrastructure teams to resolve complex, cross-departmental technical issues.
- Manage and troubleshoot high-end audio-visual equipment and video conferencing systems for executive conference rooms.
- Enforce cybersecurity standards, including MFA and device compliance via Intune; conduct regular audits to ensure 100% encryption and patching.
- Maintain internal and external knowledge bases regarding security guidelines, troubleshooting protocols, and company tech policies.
IT Data Specialist
Empress Medical Services
Yonkers, USA
03.2023 - 11.2023
- Expertly troubleshot Windows 11 and supported document collaboration in SharePoint and Microsoft 365.
- Delivered Tier 1/2 support for 250+ users, managing hardware diagnostics and coordinating repairs for mission-critical systems.
- Utilize Intune and Ivanti to perform system patching and maintenance, proactively remediating vulnerabilities and reducing organizational risk.
- Managed the full lifecycle of mobile devices (laptops, tablets, smartphones) via MDM; built a comprehensive knowledge base to standardize support responses.
- Provided hands-on support for AV equipment, printers, and video conferencing systems in conference rooms, ensuring seamless setup and testing for meetings.
- Managed the lifecycle of mobile devices and workstations (provisioning to decommissioning) using MDM tools to maintain endpoint health and inventory accuracy.
Product Sales Specialist
Apple
Yonkers, USA
10.2021 - 07.2023
- Trained and mentored new team members, sharing technical best practices and providing performance feedback to ensure customer experience.
- Provided expert-level troubleshooting for Apple hardware and software, acting as a trusted advisor for complex user concerns.
- Delivered tailored product and service recommendations by identifying customer needs and presenting ownership opportunities.
- Proactively maintained up-to-date knowledge of Apple’s product line, services, and in-store sales processes.
- Trained and mentored new team members, sharing knowledge and best practices to improve team performance.
Education
Master of Science - Cyber security
Mercy University
Dobbs Ferry, NY03.2026
Bachelor of Science -
Mercy University
Dobbs Ferry, NY05.2023
Skills
- ISO 27001 and SOX compliance
- HIPAA regulations
- MacOS and Windows administration
- Android and iOS management
- Active Directory services
- Identity and access management
- Network protocols (TCP/IP, DHCP, DNS)
- LAN/WAN configuration
- Wi-Fi setup and troubleshooting
- VPN implementation
- ITIL framework knowledge
- ServiceNow expertise
- Microsoft 365 proficiency
- Azure cloud services
- Helix management tools
- Ivanti solutions
- Egnyte file sharing
- Google Workspace applications
- Qualys security assessments
- Zendesk customer support software
- Mobile device management (MDM)
- Intune administration
Projects
Data Migrations and Data Structuring, 03/01/24, Present,
- Offloading terabytes of data from Egnyte servers to clients between PFIZER and Publics.
BitLocker Encryption, 02/01/24, Present
- Improving data security by implementing BitLocker encryption on company devices for policy compliance.
Strengthening Endpoint Protection, 02/01/24, Present
- Implementing a Sentinel One security patch, mitigating vulnerabilities and improving threat detection capabilities.
Certification
Egnyte Administrator
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Technical Analyst L2-L3
Omnicom Health
09.2023 - Current
IT Data Specialist
Empress Medical Services
03.2023 - 11.2023
Product Sales Specialist
Apple
10.2021 - 07.2023
Master of Science - Cyber security
Mercy University
Bachelor of Science -
Mercy University