Samuel Banks
Washington,UT
Summary
With a proven track record at Lemco Flooring Design and Intermountain Wood Flooring I Have excelled in driving sales and engaging customers through expert product knowledge and dynamic brand representation. Achieving beyond sales targets, I adeptly coordinate supply chains and analyze performance to enhance customer satisfaction. My strategic approach and customer engagement skills have significantly boosted business outcomes.
Knowledgeable in all aspects of Hardwood Flooring. Solid, Engineered, Prefinished and unfinished. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Retail Sales Executive
Lemco Flooring Design
Murray, Utah
08.2022 - Current
- As an outside sales rep, I work with builders, designers, and retail customers to take care of their flooring needs. I also have the responsibility to manage my own jobs. From the sale to getting 50% down, to measuring, to ordering products, and to setting up installation, and working until the job is complete.
- I then work with our accounting department to do the cost closing process and make sure, if needed, I help our collections collect the final bill.
- It is my responsibility to collect 50% down before ordering any product.
- Once or twice a week, I work the showroom floor. This is where 35 to 40% of my business comes from.
Salesperson
Intermountain Wood Flooring
Salt Lake City, UT
10.2010 - 04.2024
- At Intermountain I worked in 4 different Markets. Southern Ut/Southern NV, Western Colorado, Seattle Washington, Salt Lake City Utah. Intermountain is a Wholesaler of Hardwood Flooring. IWF sells to flooring dealers and flooring Contractors.
- Generated new business opportunities through cold calling campaigns.
- Operated register, handled cash and processed credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Recruited, hired and trained new hires to optimize profitability.
- Acquired new customers and identified unique needs to deliver relevant products.
- Prepared and delivered appropriate presentations on products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Educated customers about products and services offered by the company.
Sales Associate
Koral Reef Snorkels
St George , UT
12.2008 - 10.2010
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers with product selection, sizing and styling.
- The Kapitol Reef Snorkel was invented by a SLC Doctor.
- Traveled to several Caribbean Islands introducing the Kapitol Reef Snorkel to local dive shops, Cruz Lines and local Snorkel companies.
Sales Coordinator
Cabinetec Cabinet Company
Las Vegas, NV
11.1993 - 05.2005
- Conducted market research to identify new opportunities and develop target customer profiles.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Greeted and assisted customers to foster positive experiences.
- Monitored industry trends and kept abreast of new developments in the marketplace.
- Negotiated prices and set up contracts to finalize sales agreements.
- Resolved customer complaints promptly and professionally.
- Conducted presentations and product demonstrations to potential clients.
- Collaborated closely with internal departments to ensure successful execution of campaigns.
- Utilized upselling techniques to maximize revenue.
Branch Manager
Intermountain Wood Products
St George, Utah
06.1982 - 06.1993
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Established and built customer relationships through targeted outreach and initiatives.
Education
Associate of Science - General Studies
Dixie College
St. George, UTSkills
- Product knowledge expertise
- Brand representation
- Task delegation
- Sales target achievement
- Supply chain coordination
- Performance analysis
- Customer engagement
- Data-driven decision making
- Promotional events
- Merchandise display
Affiliations
- I love Reading, Music, Sports, hiking, fishing, woodworking.
- I have run several marathons, done a few sprint triathlons and run local 5 and 10K's
- I am a dad and grandpa and enjoy family more than anything.
Accomplishments
- At Intermountain Wood Flooring I went to Seattle and opened their Distribution Center there.
- At IWF I went into the Portland Market to generate a few customers before it was opened as a DC.
- At Lemco Floor Coverings I was able to make it into the $1 million sales club my first full year.
- Most years I have been able to exceed the established sales goal at each organization.
Certification
- I currently hold a Utah Contractors License.
- I earned the Certified Sales certification for the NWFA.
- I meet the requirements of the NWFA to teach CE for architect's and designers.
Timeline
Retail Sales Executive
Lemco Flooring Design
08.2022 - Current
Salesperson
Intermountain Wood Flooring
10.2010 - 04.2024
Sales Associate
Koral Reef Snorkels
12.2008 - 10.2010
Sales Coordinator
Cabinetec Cabinet Company
11.1993 - 05.2005
Branch Manager
Intermountain Wood Products
06.1982 - 06.1993
- I currently hold a Utah Contractors License.
- I earned the Certified Sales certification for the NWFA.
- I meet the requirements of the NWFA to teach CE for architect's and designers.
Associate of Science - General Studies
Dixie College
Similar Profiles
Henry EdensHenry Edens
Deliveries and Sales at Redd Flooring and Design CenterDeliveries and Sales at Redd Flooring and Design Center
Audrey AmayaAudrey Amaya
Project Manager at Simas Flooring and DesignProject Manager at Simas Flooring and Design
Sarah CarakerSarah Caraker
Accountant/Executive Assistant at Wise Flooring And DesignAccountant/Executive Assistant at Wise Flooring And Design