Entrepreneurial genius passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Medicare Sales Representative
Humana
Minnetonka, MN
05.2022 - Current
Conducted research to monitor market conditions and industry competitors.
Traveled throughout assigned territory to leverage leads and visit existing customers.
Forecasted sales, developing and evaluating various methods of customer interaction.
Represented company brand during customer and prospect interactions.
Maintained responsibility for 200 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
Visited key customers repeatedly to promote retention and relationships.
Developed and presented educational pitches detailing practical and financial product benefits.
Maintained accurate and thorough records of leads and customer account information.
Attended monthly sales meetings and quarterly sales trainings.
Selected correct products based on customer needs, product specifications and applicable regulations.
Built relationships with customers and community to promote long term business growth.
Met existing customers to review current services and expand sales opportunities.
Contributed to event marketing, sales and brand promotion.
Communicated well with broad range of professionals to promote Medicare advantage plans.
Maintained current knowledge of evolving changes in marketplace.
Exceptional computer skills.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
CEO & Founder
Massage Xcape Incorporated
Roseville, MN
07.2012 - Current
We are now a local leader in the Health, Wellness, and alternative wellness industry.
Created new revenue streams through adding unique services such as cryotherapy and float therapy.
Built innovative massage concept from scratch and now Massage Xcape has become one of the top rated massage companies in the area.
Researched market competitors and industry trends to identify potential new products and services.
Hired and trained 28 new employees, which increased staff size by 100%.
Analyzed client requirements, created a business plan and drove strategy development.
Built relationships with key industry insiders.
Increased company revenue to $1,000,000 through aggressive new market strategies.
Procured and coordinated new resources to achieve sales targets within optimal timeframes.
Built productive relationships with industry partners and competitors to support strategic business objectives.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
Identified new revenue generation opportunities to maximize bottom-line profitability.
Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
Directed market expansions to propel business forward, meet changing customer needs.
Established foundational processes for business operations.
Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
President
Chem-Dry of Minneapolis & St. Paul
Brooklyn Park, MN
07.2003 - 12.2021
Owned and operated a Chem-Dry carpet cleaning franchise.
Serviced larger commercial and residential accounts.
Oversaw small carpet cleaning staff.
Grew business to over $250,000 in revenue.
Employed optimal safety practices to reduce worksite complaints and hazards.
Facilitated over $200,000 in annual business for 10+ years.
Oversaw business-wide changes to modernize procedures and organization.
Attended trade shows and client meetings, promoting brand and building rapport with prospects.
Developed innovative sales and marketing strategies to facilitate business expansion.
Employee Benefits Consultant
Colonial Life - Insurance
Minneapolis, MN
06.2017 - 02.2019
Put together reports and trend models to advise clients on best plan options.
Met with clients to develop employee cost-sharing strategies.
Organized positions by factors such as salary and status to develop effective categories and operational strategies.
Gathered information about each position and related occupation with employee interviews, field observations and industry research.
Answer employee questions regarding Medical and Life Insurance and resolved any issues.
Served as a link between management and employees by handling questions, interpreting Insurance needs and helping answer insurance related questions.
Give employees the opportunity to have a personal, private consultation.
Help employees understand how their benefits package can be uniquely tailored for their needs.
Explain how selected benefits will affect employees paycheck.
Enroll employees into Colonial Life products via computer programs.
Wrote $14,000 of annual premium volume (apv) on the first day.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Owner/Operator drycleaners
US $2.79 Cleaners
St. Louis Park, MN
04.2000 - 07.2003
Managed day-to-day business operations.
Performed statistical analyses to gather data for operational and forecast team needs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Aligned branding initiatives and sales strategies with client goals.
Calculated net income and adjusted strategies to increase income and bottom-line profits.
Optimized team performance by training new employees on customer service, day-to-day activities and business Increased profits by [27]% by providing excellent customer service, properly training employees and controlling inventory and production time.
Provided employees with feedback on how to improve performance and increase profitability of the dry cleaning operation Performed basic accounting duties such as payment collection, bank and drawer reconciliation and internal audits to keep finances on track.
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Vehicle Purchasing Representative
Ge Capital Fleet Services
Eden Prairie, MN
12.1997 - 12.1999
Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to executives and dealers.
Worked with local and national accounts to facilitate automobile purchases, negotiated prices, and handled the entire auto purchase for executives. Researched dealer inventory to fit the executives needs. Provided one on one service for top executive clients.
Searched for hard-to-find items and found high-quality, reliable vendors.
Maintained documentation for all purchases.
Worked with departments to find new and better items to fulfill diverse needs.
Input data into system and recorded order updates with 100% accuracy.
Education
No Degree - Business Administration And Management
Olive Harvey Community College
Chicago, IL
High School Diploma -
Harlan Community Academy
Chicago, IL
06.1990
Skills
Relationship selling
Strong deal closer
Advanced problem solving skills
Leadership/communication skills
Team building
Negotiations expert
Strategic thinker
Leadership/communication skills
Self-motivated
Customer-oriented
Market research and analysis
Business negotiation
CRM understanding
Brand development
Start-up background
Site selection and development
Sales presentations
Small business development
Business operations organization
Client account management
Human resources
Scheduling
Product Branding
Operations management
Coaching and mentoring
Staff Management
Negotiation
Profit and Loss
Relationship building
Client Service
Verbal and written communication
Search Engine Optimization
Business Development
Partnership development
Marketing
Business launch
Sales and marketing
Sales training
Trade shows
Property management
Business relationships
Real estate
Inside sales
Outside sales
Product training
Business development
Point of sale operation
Store opening and closing
Affiliations
Member North Central Minority Development Council.
NFL Super Bowl Business Connect.
ASCAP Member.
Certification
Minnesota Life, Accident, & Health Insurance License
Minnesota Property & Casualty Insurance License
Insurance License in 12 states: MN,TN,OH,TX,IA,VA,WV,FL,SC,NM,IL and MI.
AHIP Medicare Certified
Accomplishments
Started Massage Xcape from the ground up with no working capital or industry knowledge and grew to 28 employees, two locations and $950k in revenue in 3 under years.
Nominated & ran as a State House of Representatives candidate in 2012 and 2014.
Own and operate a successful carpet cleaning franchise for 17 years.
Started first business (Drycleaners) in 2000 and grew to 14 employees, 2 locations and $450,000 in revenue in under 2 years.
Purchased apartment building no money down in 2004 after buying "Carlton Sheets" Real Estate program from TV infomercial.
Acquired a Life, Accident, and Health Producers License in 2017 Appeared in and launched first TV commercial in April 2016.
Reduced employee turnover by 90% in 12 months.
Executive produced a hit hip/hop single.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig Work
Location Preference
RemoteOn-SiteHybrid
Important To Me
Flexible work hoursWork from home option
Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Field Medicare Sales Representative
Humana
05.2022 - Current
Employee Benefits Consultant
Colonial Life - Insurance
06.2017 - 02.2019
CEO & Founder
Massage Xcape Incorporated
07.2012 - Current
President
Chem-Dry of Minneapolis & St. Paul
07.2003 - 12.2021
Owner/Operator drycleaners
US $2.79 Cleaners
04.2000 - 07.2003
Vehicle Purchasing Representative
Ge Capital Fleet Services
12.1997 - 12.1999
No Degree - Business Administration And Management