Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Beasley

Saint Johns,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Theater Technology Assistant Manager

Cinemark
11.2021 - 07.2025
  • Enhanced user experience by troubleshooting software and hardware issues in a timely manner.
  • Streamlined technical support processes for improved efficiency and customer satisfaction.
  • Managed IT inventory effectively, ensuring adequate resources were available for daily operations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Front Service Clerk

Publix
04.2018 - 12.2021
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
  • Streamlined checkout processes by accurately handling cash, credit card, and check transactions.
  • Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
  • Contributed to the achievement of sales goals by promoting store''s loyalty program to customers.
  • Supported team members during peak hours, ensuring smooth and timely customer service operations.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Ensured accurate pricing by performing price checks and updating shelf tags as needed.
  • Resolved customer issues with professionalism, escalating concerns to management when necessary.
  • Maintained a safe work environment by adhering to company policies and procedures at all times.
  • Prevented loss by following proper procedures for handling merchandise returns and exchanges.
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • Collaborated effectively with team members across various departments to streamline daily operations and improve overall performance metrics.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Advised guests about available products and services to meet individual needs.
  • . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.

Education

High School Diploma -

Creekside High School, Saint Johns, FL
Saint Johns, FL
05.2022

Skills

  • Hardware Maintenance
  • Customer Service
  • Technical Troubleshooting
  • IT Documentation
  • Quality Assurance
  • Product Knowledge
  • Technical Support
  • Social Media Savvy

Certification

  • Adobe Premiere Pro Certifictication

Timeline

Theater Technology Assistant Manager

Cinemark
11.2021 - 07.2025

Front Service Clerk

Publix
04.2018 - 12.2021

High School Diploma -

Creekside High School, Saint Johns, FL

Similar Profiles

CREATE PROFILE
Samuel Beasley