Open To Work
Samuel Beck
Restaurant Manager
El Cajon,CA
Summary
Dynamic hospitality management professional with a proven track record of driving operational excellence and enhancing guest satisfaction. Expertise in leading teams to consistently exceed performance goals, adapting strategies to meet evolving industry demands, and fostering a collaborative work environment. Demonstrated proficiency in inventory management, staff training, customer service, and financial oversight, ensuring efficient operations and optimal resource utilization. Renowned for reliability, exceptional problem-solving skills, and a commitment to maintaining the highest standards of service quality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accounts Receivable Technician
Aztec Shops Ltd.
02.2024 - 06.2025
- Responsibilities typically include invoicing customers for goods or services rendered, tracking and recording payments received, reconciling discrepancies between invoices and payments, following up on late payments, and communicating with clients to resolve payment issues.
- Additionally responsible for generating financial reports related to receivables, analyzing payment trends, and collaborating with other departments such as sales and customer service to ensure smooth payment processes.
- Accuracy, attention to detail, and strong communication skills are used consistently for essential business success.
- Utilized accounting software to maintain accurate financial records and reporting.
- Processed and reconciled customer invoices to ensure timely payments.
Dining Senior Manager
Aztec Shops Ltd
09.2021 - 02.2024
- Assisted with inventory management by acquiring numbers of various products used in each location
- Led cross-functional teams to develop and implement strategic initiatives, enhancing operational efficiency.
- Mentored junior managers, fostering professional growth and improving team performance through structured training programs.
- Scheduled both students, sometimes upwards of 40 individuals, and non-student employees to fit scheduling needs through 10-12 hour restaurant needs
- Handled and completed cash drops when needed for registers within all three establishments
- Budgeted for new pricing, labor, and purchasing over years of price and labor cost increases
- Assisted General Manager(s) in daily needs including scheduling, orders, set up, and closing of restaurants
- Processed payments properly for large groups and events that happened monthly
- Established daily, weekly, and monthly cleaning routines for individual restaurants that were adopted by others campus-wide
- Reviewed monthly operations statements to help further successful business practices in multiple locations
- Studied each kitchen appliance and heavy machine in each unit to learn what makes them work, how to deep clean them, and how to properly take care of each unit
Restaurant Manager
Mason Ale Works Tasting Room + Kitchen
09.2019 - 03.2020
- Managed smaller establishment with high-paced business days. Oversaw the daily operations of the bar and restaurant with 4 other employees.
- Supervised daily bar operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new bartenders, promoting adherence to best practices and safety standards.
- Put together weekly specials to help grow business after the closure of our sister restaurant that was located next door.
- Built a strong, regular clientele and was able to draw in new guests with small events and specials directed to the outside community.
- Ordered product when necessary to restock kegs, canned and bottled retail
- Cleaned beer lines, replaced kegs, restocked canned and bottled product
- Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
- Determined staffing needs for each shift and scheduled employees for coverage.
Bar Manager
The Barrel Room
05.2018 - 09.2019
- Assisted restaurant manager with daily tasks around the entire restaurant.
- Curated cocktail menus bi-monthly to follow menu changes and recommendations by fellow employees.
- Built up a strong reputation with regular guests who were always happy to have even a simple conversation.
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service excellence.
- Served food and alcoholic beverages in high-volume establishment, upholding a superior record of positive feedback
- Engaged guests with warm conversation, built bar loyalty and encouraged repeat business.
- Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages.
- Controlled costs through proper inventory rotation, minimizing waste by effectively promoting and moving older products.
Bartender
Waypoint Public Del Sur
04.2017 - 05.2018
- Supported efficiency by restocking the bar with wine and spirits, Kept bar tabs in order and up to date for working bartender when busy
- Crafted innovative cocktail recipes to enhance customer experience and engagement.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted bartender with preparing drinks and serving customers in a fast-paced, high-volume bar environment Engaged every guest with conversation, built loyalty, and encouraged repeat future business.
- Maintained clean workstation by cleaning counter areas, sinks, and floors of stains and trash
- Remove empty kegs and tapped new kegs quickly to support customer demand
- Cut, peeled and trimmed ingredients to refill the garnish tray
- Leveraged craft beer and cocktail knowledge to make informed recommendations
Front of House Supervisor
BevMo
03.2013 - 12.2016
- Supervised daily front of house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff in customer service protocols and operational procedures.
- Implemented inventory management systems to enhance stock accuracy and reduce waste.
- Coordinated scheduling for front of house team, optimizing coverage during peak hours.
- Resolved guest complaints promptly, maintaining high satisfaction levels and loyalty.
- Developed standard operating procedures to improve efficiency and consistency in service delivery.
- Collaborated with management to strategize promotional events, boosting customer engagement and revenue growth.
- Performed cash handling activities and secured nightly bank deposits.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
Catering Lead
Panera Bread
02.2011 - 02.2013
- Led catering operations, ensuring timely delivery and presentation of food services.
- Coordinated logistics for events, optimizing resource allocation and scheduling.
- Trained and mentored staff on service standards and safety protocols.
- Developed and implemented process improvements enhancing efficiency in event execution.
- Oversaw quality control measures, maintaining high standards for food safety and hygiene.
- Maintained strong relationships with clients through clear communication, attentive listening, and personalized service.
- Collaborated with kitchen staff to develop innovative menus tailored to client preferences and dietary restrictions.
Education
BBA - Business Administration
University of Michigan
Ann Arbor, MISkills
- Financial ledger management
- Operational efficiency management
- Procurement and budget management
- Effective communication
- Inventory control
- Certified ServSafe manager
- Labor expense evaluation
- Financial planning
- Microsoft office
- Invoice processing
Certification
- ServSafe Manager ID #24360835
- RBS Server ID #313391001
Languages
English - Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Certifications
ServSafe Manager ID #24360835
RBS Server ID #313391001
Timeline
Accounts Receivable Technician
Aztec Shops Ltd.
02.2024 - 06.2025
Dining Senior Manager
Aztec Shops Ltd
09.2021 - 02.2024
Restaurant Manager
Mason Ale Works Tasting Room + Kitchen
09.2019 - 03.2020
Bar Manager
The Barrel Room
05.2018 - 09.2019
Bartender
Waypoint Public Del Sur
04.2017 - 05.2018
Front of House Supervisor
BevMo
03.2013 - 12.2016
Catering Lead
Panera Bread
02.2011 - 02.2013
BBA - Business Administration
University of Michigan
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