Samuel Belizaire
Royal Palm Beach,Florida
Summary
Passionate Technical Support Specialist with leadership experience in management. Carries an extremely high standard for internal and external customer service. Observant of surroundings and can accurately assess resolutions needed. Detail-oriented, organized, and meticulous employee. Enthusiastic team player ready to contribute to company success.
Overview
20
20
years of professional experience
Work History
Technical Support Specialist
International College of Health Sciences
Boynton Beach, FL
01.2023 - Current
- Provide technical support to students and staff
- Improve customer satisfaction by efficiently resolving technical issues and providing timely support.
- Manage Canvas LMS
- Assist with Microsoft suite features and application.
- Setup equipment and workstations for new employees
- Liaison for college and Canvas, Milner, Elsevier, TimeTrade, Typhon, Shiftboard, Campus Cafe and other school resources
- Zendesk ticketing system admin
- Meet with students faculty via Zoom/Teams to provide one-on-one virtual assistance
- Proctor exams for college
- Perform offsite evaluations for testing locations
Coordinator 3 Quota Resource
Comcast Cable
10.2016 - 12.2022
- Create quota distribution to ensure labor utilization across available time frames
- Ensure quota is optimized daily to compensate for cancellation rates and must do percentages
- Build, monitor, forecast and adjust quota to ensure adequate reflection of all technical resources, including in-house personnel and contract labor
- Actively manage quota movements, changes, and allocation to efficiently utilize cancelled quota
- Properly reallocate workload to meet connection activity scheduled across service centers and management areas
- Generate quota reports, move reports, and shift validations per demand
- Advise management on business changes and quota restructure in relation to approved schedules, vacation, training, and special projects.
Commercial Technical Support
Comcast Cable
03.2013 - 10.2016
- Provisioning and activation of IMS phone services
- Static IP routing and connection
- Cable modem provisioning
- Day of install voice feature and switch issue resolution
- Managed ticket ques for resolutions.
Field Liaison
Comcast Cable
07.2010 - 03.2013
- Facilitated smooth on-site operations by providing essential support to field teams and addressing any issues promptly.
- Maintained detailed records of all project-related activities, ensuring accurate documentation was readily available when needed.
- Trained new team members on company protocols and procedures, fostering a culture of continuous learning and professional growth.
Customer Account Executive
Comcast Cable
12.2008 - 07.2010
- Evaluated customers' potential needs to make appropriate recommendations.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager
American Multi-Cinema
03.2004 - 01.2009
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Customer Service Representative
Precision Response Corporation
01.2005 - 08.2006
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - AS - Computer and Electronics Engineering Technology
ITT Technical Institute
06.2013
Skills
- Technical Troubleshooting
- Remote Support
- Application support
- Ticket support system management
- Schedule Coordination
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
Timeline
Technical Support Specialist
International College of Health Sciences
01.2023 - Current
Coordinator 3 Quota Resource
Comcast Cable
10.2016 - 12.2022
Commercial Technical Support
Comcast Cable
03.2013 - 10.2016
Field Liaison
Comcast Cable
07.2010 - 03.2013
Customer Account Executive
Comcast Cable
12.2008 - 07.2010
Customer Service Representative
Precision Response Corporation
01.2005 - 08.2006
Manager
American Multi-Cinema
03.2004 - 01.2009
Associate of Science - AS - Computer and Electronics Engineering Technology
ITT Technical Institute
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