Samuel Bierle
Aledo
Summary
Dynamic customer service professional with a strong background in computer science and engineering. Recognized for exceptional multitasking abilities while adhering to operational procedures and a commitment to building strong professional relationships that enhance team efficiency. Academic achievements at Texas A&M University have deepened expertise in algorithms and programming languages, fostering a passion for excellence in the tech industry. Knowledgeable engineer with a proven track record of evaluating programs and processes to ensure quality and compliance. Eager to leverage technical skills and a customer-focused mindset to drive success in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
AI Writing Evaluator
Outlier AI Inc.
Oakland, CA
09.2024 - Current
- Maintained creative thinking and problem-solving practices to enable AI models to fail in their responses.
- Utilized prior knowledge in languages such as Python and Java to update the AI models current thought patterns and improve the way it responds in the future.
- Used constructive feedback to assist other attempters in their evaluations while maintaining a respectful tone.
Attractions Operator
Walt Disney World Resort
Lake Buena Vista, FL
08.2025 - 05.2026
- Operated rides and attractions, ensuring guest safety and compliance with operational guidelines.
- Assisted in training new team members on safety protocols and attraction operations.
- Executed multi-tasking strategies to enhance operational efficiency while ensuring safety of guests and cast members.
- Monitored ride performance, identifying issues and coordinating timely solutions with leaders and technical teams.
- Delivered exceptional guest experiences by providing information and addressing inquiries promptly.
- Navigated multiple roles and environments, effectively implementing necessary actions to uphold normal operating procedures.
Customer Service Representative
I&E Services Inc.
Fort Worth, TX
06.2016 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests by expressing leadership and teamwork to fulfill their requirements.
- Promoted a superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly while paying attention to special needs or wants.
- Communicated effectively with over 30 clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
- Reviewed news and current events in international publications, translating relevant information for leaders.
Education
Bachelor of Science - Computer and Electrical Engineering
Texas A&M University
College Station, TX08-2024
Skills
- Staff education and training
- Technical Support
- C Software Proficiency
- Python Software Proficiency
- Data interpretation
- Java Software Proficiency
- Software Troubleshooting
- Program Debugging
- Teamwork
- Customer service
Timeline
Attractions Operator
Walt Disney World Resort
08.2025 - 05.2026
AI Writing Evaluator
Outlier AI Inc.
09.2024 - Current
Customer Service Representative
I&E Services Inc.
06.2016 - 06.2020
Bachelor of Science - Computer and Electrical Engineering
Texas A&M University