Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Blake Seymour

Charlotte,NC

Summary

I’ve spent the bulk of my career in customer-facing roles where communication, trust, and follow-through are everything. I’m great at helping people navigate new services, solving problems quickly, and keeping things running smoothly. I know my way around tools like Salesforce and HubSpot, and I work well across teams to make sure clients feel supported every step of the way. I bring focus, consistency, and a real sense of ownership to everything I do.

Overview

5
5
years of professional experience

Work History

Registered Behavior Technician

Highlights Healthcare
01.2023 - Current
  • Worked directly with clients and their families to make sure they felt supported and integrated throughout their care.
  • Helped tailor service plans by staying in sync with therapists and other team members.
  • Maintained accurate, secure notes and reports to track progress and improve our approach.
  • Took initiative on ways to improve how we work together as a team, always aiming for smoother systems and better results.

Residential Retention Specialist

Charter Communication
01.2022 - 01.2023
  • Reached out to customers to check in, answer questions, and find solutions when problems came up.
  • Worked closely with other teams to make sure the customer experience stayed smooth from start to finish.
  • Paid attention to patterns and concerns, helping prevent cancellations and build stronger relationships.

Area Manager

Aptive Environmental
01.2021 - 01.2022
  • Handled everything from cold outreach to account follow-up, keeping customers informed and satisfied the whole way through.
  • Managed my own set of accounts, focusing on trust, consistency, and long-term value.
  • Launched local campaigns and adjusted strategy based on customer feedback and regional trends.
  • Regularly checked key metrics to stay on top of goals and improve results.

Education

B.S. - Communications

Utah Valley University
Orem, UT
06-2019

Skills

  • Hard Skills
  • CRM Systems (Salesforce, HubSpot)
  • Customer Retention & Relationship Management
  • Outreach & Lead Generation
  • Tracking Metrics & Hitting Goals
  • Secure Data Handling & Documentation
  • Soft Skills
  • Clear, Empathetic Communication
  • Building Trust with Clients
  • Team Collaboration
  • Solving Problems Real-Time
  • Confident Speaking & Listening

Timeline

Registered Behavior Technician

Highlights Healthcare
01.2023 - Current

Residential Retention Specialist

Charter Communication
01.2022 - 01.2023

Area Manager

Aptive Environmental
01.2021 - 01.2022

B.S. - Communications

Utah Valley University

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