I am a highly adaptable and dedicated professional with a strong background in customer service, management, and vigilance. My experience includes managing a team at Andy's Frozen Custard, excelling in sales at an auto shop, and ensuring safety as a lifeguard. This diverse skill set demonstrates my ability to handle responsibility, deliver exceptional service, and maintain a keen awareness in dynamic environments.
Routine Vehicle Checks: Performed comprehensive routine checks on customer vehicles, ensuring all courtesy services, such as fluid top-offs and inspections, were completed according to company standards.
Database Management: Accessed and utilized the customer vehicle database to determine the correct type and amount of oil needed, ensuring accurate service and maintaining proper records.
Issue Diagnosis and Referral: Addressed customer concerns by diagnosing potential issues. If a problem required specialized expertise, refer customers to the shop's trusted mechanic for further assessment and resolution. Sales Expertise: Excelled in sales, consistently being the top performer in offering additional services such as brake flushes, fuel injections, and air filter replacements, enhancing overall shop revenue.
State Inspection Certification: Completed a state car inspector class and obtained certification from the state of Texas, enabling you to conduct official vehicle inspections in compliance with state regulations.
Custard Machine Operation: Managed the custard machines throughout shifts to ensure a continuous supply of fresh custard, maintaining optimal performance and quality during peak hours.
Store Maintenance: Periodically cleaned and mopped the store during breaks in customer traffic, and as needed, to uphold a clean and welcoming environment, ensuring adherence to health and safety standards.
Goods Preparation: Prepared various ingredients and supplies, including candy, fruits, and baked goods, to ensure all items were fresh and ready for use in custard creations and other menu items. Inventory Management: Conducted regular inventory checks and ordered necessary items to keep stock levels sufficient for the week, avoiding shortages, and ensuring smooth operations.
Staff Scheduling: Collaborated with the general manager to build effective schedules that accommodated staff availability and business needs, optimizing coverage and performance. Store Closing Procedures: Managed the closing process, including cleaning, securing equipment, and verifying that all aspects of the store met health code requirements before leaving for the day.
Surveillance: Conducted thorough and continuous scans of the pool area to ensure swimmer safety, using advanced observation techniques to detect and prevent potential drowning incidents. Maintained a vigilant watch over all guests, effectively managing a high-traffic aquatic environment. Guest Services: Efficiently checked guests into their cabanas, providing a warm and welcoming experience. Addressed inquiries and resolved issues promptly to ensure a positive and enjoyable stay for all guests.
Facility Maintenance: Performed deep cleaning of pool areas, including floors and surrounding surfaces, utilizing pressure washers and specialized cleaning agents. Ensured a hygienic and pristine environment, contributing to overall guest satisfaction and safety. Slide Cleaning: Regularly cleaned and maintained water slides to ensure optimal safety and functionality. Inspected and addressed any issues with slide operation, maintaining a high standard of cleanliness and guest enjoyment.
Child Interaction: Engaged with children of various ages, supervising their activities to ensure safety and compliance with pool rules. Managed behavior and provided guidance in a friendly and professional manner, enhancing the overall guest experience. - CPR and Lifeguard Certified: Applied CPR and advanced lifeguard techniques as needed, demonstrating strong emergency response skills and maintaining certification. Trained in protocols to ensure preparedness for any potential emergencies.