Samuel Boyd
Los Angeles,CA
Summary
A knowledgeable IT Manager oversees technology deployment and maintenance. The goal is to Instruct and lead IT staff members in support of hardware, software and networking infrastructure. Actively working with executives to determine and implement tech needs. While managing technology strategy, training and documentation. Having 9.5 years of professional experience working in this space shows the level of dedication and passion. Genuinely enjoying the work and look forward to becoming more knowledgeable everyday.
Overview
9
9
years of professional experience
Work History
IT Manager
Los Angeles Black Worker Center
09.2020 - Current
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Built entire IT infrastructure for this organization from ground up
- Interacted and negotiated with vendors, and contractors to secure products and services.
- Active Directory
- Google Workspace Admin
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Setup and manage VPN
- Implemented much needed hardware and software that increased security, functionality and productivity
- Full IT Support
- O365
- Inventory and track all devices
- Jira Implementation
- Imaging and configuring all organizational devices (laptops, phones, tablets)
- Hosting staff software training sessions
- Constant cable management for clean aesthetic in office space
- Ensure systems are supported and maintained 24/7
- Develop and maintain relationships with hardware and software vendors
- Oversee IT operations: Manage day-to-day IT
- Develop and manage IT budget
- Demonstrated familiarity with latest hardware, software and networking technology.
- Oversaw daily performance of computer systems and immediately responded to any issues to keep network up and running.
- Coordinated technical training and personal development classes for staff members.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
Lead IT Specialist
Circa Lighting
02.2019 - 03.2020
- Helpdesk/Technical support
- Issuing and resetting passwords
- Office 365
- Managed help desk ticketing system
- Imaging and configuring desktops, laptops tablets and phones
- Computer hardware and software installation
- Ring central phone system
- Printer troubleshooting, installations and maintenance
- Cable management
- Connectwise remote software
- Using CI/CD Tools
- Assigning computers to users and groups
- Repairing computer problem using remote access
- Built server rooms at many different showrooms using Dell enterprise servers and storage
- Setting up workstations throughout showrooms.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Network Specialist
SCAD(Savannah College of Art and Design)
09.2015 - 07.2018
- Integrated, installed and supported campus network
- This involved all aspects of wired and wireless network communications equipment, including all network switching and routing equipment, indoor and outdoor wireless equipment, telephony systems, integrated access control, camera systems and software and hardware-based network management systems
- Implemented, maintained and monitored local area network and wide area network
- Built network closets and server rooms from ground up installing multiple Enterprise servers, switches, and performing countless terminations
- Configuring and installing switches (Juniper, Foundry)
- Maintained thorough understanding of local area and wide area networking and components.
- Installed firewalls and VPNs to increase and manage client network security.
- Upgraded network software and hardware for optimized performance.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Assisted with implementation and support of network monitoring tools.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Implemented WAN and LAN designs in multi-datacenter configurations.
Desktop Tech
Candler Data Center/ IT Department
09.2014 - 08.2015
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions
- Applied critical thinking and research to address complex issues.
- Imaging and configuration of desktops/laptops/tablets, both Windows and Mac
- Computer hardware and software installation
- Support for wireless devices and tablets, including iPhones/iPads, Androids etc
- Helpdesk/Technical support
- Issuing and resetting passwords
- Repairing computer problem using remote access tools
- Setup mass computer training rooms
- Active directory
- Printer troubleshooting, installations and maintenance
- Cable management
Education
BBA - Computer Information Systems
Savannah State University
Savannah, GA05.2014
Skills
- Infrastructure Building and Maintenance
- Helpdesk Management
- VPN Installation and Maintenance
- Active Directory
- Azure
- Multitasking Abilities
- Cultural Awareness
- Self-Motivated
- Firewall Installation and Management
- Python
- Powershell
- Bash
- Hardware and Software Installation
- Router configuration and setup
- Building out up networks
- Methods of Production
- Managing Service Level Agreements
- Building server rooms and installing enterprise servers
- Linux
- Local Area Network (LAN)
- SSO(single sign on)
- Training and Development
- Group Policy Management
- Web Security
- Installing switches(Juniper, Foundry, Brocade)
- Terminations
- Punch downs on patch panels
- Wireless access point installation
- Updating group policy
- Network Intelligence
- Computer Hardware Knowledge
- Quality Assurance
- VMware Virtualization
- Critical Thinking and Analysis
- Systems Development Life-Cycle
- Hardware and Software Monitoring
- Wireless Access Point
- Network Security Management
- Hardware Expertise
- System Upgrades
- Flexible and Adaptable
- Complex Problem-Solving
- Threat Detection
- Splunk SIEM
- Risk Mitigation
- Vast Software Proficiency
Accomplishments
- Savannah State University Honors
- Hope Scholarship Recipient
- National Smart Grant Recipient
- Digital Security Cohort graduate (2021)
Organizations
Association of Information Technology Professionals (AITP) of Savannah State University
Currently attending UCLA cybersecurity bootcamp
Adding cybersecurity professional to my profile to be as knowledgeable as I can in that space as well
Timeline
IT Manager
Los Angeles Black Worker Center
09.2020 - Current
Lead IT Specialist
Circa Lighting
02.2019 - 03.2020
Network Specialist
SCAD(Savannah College of Art and Design)
09.2015 - 07.2018
Desktop Tech
Candler Data Center/ IT Department
09.2014 - 08.2015
BBA - Computer Information Systems
Savannah State University
Similar Profiles
Samantha HusbandsSamantha Husbands
Resident DJ at Black Lives Matter Los AngelesResident DJ at Black Lives Matter Los Angeles
Mirna Orellana EscobarMirna Orellana Escobar
Registered Nurse II at Los Angeles, Rancho Los Amigos National Rehabilitation CenterRegistered Nurse II at Los Angeles, Rancho Los Amigos National Rehabilitation Center
Zoe RiveraZoe Rivera
Resource Assistant for Students With Visual Disb. at East Los Angeles Occupational Center/Skills CenterResource Assistant for Students With Visual Disb. at East Los Angeles Occupational Center/Skills Center
Samuel WilliamsSamuel Williams
Security Guard at Casino SecuirtySecurity Guard at Casino Secuirty
Jashawn BrownJashawn Brown
Delivery Driver at Del Rio ClothingDelivery Driver at Del Rio Clothing