Samuel Bready
Mount Vernon,NY
Summary
Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor
MARRIOTT JFK
Jamaica, NY
04.2024 - Current
- Reported damage or theft of hotel property to management.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Established effective communication between team members in order to foster a positive work environment.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Prepared work schedules for associates to promote proper staffing levels.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Front Desk Supervisor
Hampton Inn By Hilton
Knoxville, TN
01.2023 - 03.2024
- Developed policies and procedures related to front desk operations.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Computed balances, totals or commissions to support accounting team.
- Monitored staff performance and provided feedback when necessary.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Conducted regular performance evaluations of front desk staff members.
- Welcomed large volume of guests and improved overall customer service.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Assisted guests with inquiries and requests.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Implemented strategies for improving customer service standards across the department.
Front Desk Agent
Hilton Garden Inn Hotel
Knoxville, TN
01.2022 - 12.2022
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Posted incidental charges to ledgers, manually or by using computers.
- Transmitted and received messages using telephones or telephone switchboards.
- Addressed customer needs in a timely manner.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Kept accurate records of guest transactions.
- Assisted guests at check-in, providing information on various services within hotel.
- Kept records of room availability and guest accounts, manually or using computers.
Education
Bachelor of Science - Information And Communication Technology
University of Technology Jamaica
Kingston, Jamaica09-2016
High School Diploma -
Wolmers Boys School
St Andrew, Jamaica06-2013
Skills
- Task assignment
- Room occupancy verification
- Employee evaluations
- Ordering cleaning supplies
- Cleaning practices
- Staff evaluations
- Operational efficiency analysis
- Sanitation standards
- Team building
- Customer relationship management
- Customer service
Timeline
Housekeeping Supervisor
MARRIOTT JFK
04.2024 - Current
Front Desk Supervisor
Hampton Inn By Hilton
01.2023 - 03.2024
Front Desk Agent
Hilton Garden Inn Hotel
01.2022 - 12.2022
Bachelor of Science - Information And Communication Technology
University of Technology Jamaica
High School Diploma -
Wolmers Boys School
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