Samuel Brinkley Jr
Cusseta,GA
Summary
Accomplished leader with a proven track record at Octapharma Plasma Center, adept in employee supervision and donor relations. Leveraged technical knowledge and critical thinking to enhance patient safety and satisfaction, achieving significant improvements in donor retention rates. Skilled in training and mentoring, consistently fostering a results-driven team environment. Highly skilled and enthusiastic professional with more than 6 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Donor Floor Supervisor
Octapharma Plasma Center
08.2023 - Current
- Supervised and performed venipuncture and plasma collection.
- Assisted management team in developing strategies for improving overall donor experience and increasing retention rates.
- Supervised a team of technicians, providing guidance and support to enhance performance levels across the board.
- Oversaw donor screening process, ensuring accurate information collection and adherence to regulations.
- Enhanced donor satisfaction by providing exceptional customer service and addressing concerns promptly.
- Trained new employees in proper procedures, resulting in increased productivity and reduced errors.
- Ensured compliance with all company policies, safety guidelines, and regulatory requirements at all times.
- Resolved conflicts between donors or staff members swiftly, fostering a positive work environment for all parties involved.
- Optimized resource allocation through effective inventory management, reducing waste while ensuring adequate supplies were always available.
- Developed strong relationships with donors by maintaining open lines of communication and offering assistance when needed.
- Maintained compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines.
- Maintained donor floor operations to include plasmapheresis donation procedures to maintain donor safety and quality of product.
- Managed daily operations to ensure a safe and clean environment for donors and staff members.
- Conducted performance reviews of donor floor staff.
- Oversaw operation and maintenance of automated plasmapheresis machines.
Senior Phlebotomist
Octapharma Plasma Center
07.2023 - 08.2023
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
- Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
- Organized inventory of supplies, resulting in less waste and more efficient use of resources.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Conducted venipuncture and other CT procedures.
Processer Technician
Octapharma Plasma Center
03.2023 - 07.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Operations Supervisor
Grifols Plasma Center
05.2017 - 03.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Quality Associate
Goldens Foundry
03.2017 - 05.2017
- Improved product quality by implementing rigorous inspection processes and providing feedback to production teams.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Actively participated in cross-functional problem-solving sessions, leveraging expertise in quality principles as well as strong analytical skills.
- Streamlined quality control procedures by developing and implementing standardized checklists for consistent inspections.
- Implemented process improvements based on data analysis, resulting in reduced defect rates and increased overall product quality.
- Collaborated with manufacturing teams to optimize production processes for improved quality and efficiency.
- Maintained open lines of communication with regulatory agencies, ensuring the organization remained in compliance with all applicable standards and industry regulations.
- Maintained accurate records of all quality-related activities, ensuring compliance with regulatory requirements.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
- Implemented process improvements to increase productivity in quality assurance operations.
- Promoted adherence to quality standards by educating personnel on quality control.
- Monitored product quality at all stages of production process.
- Updated quality control records and reports.
Platoon Sergeant
US Army
02.2013 - 12.2016
- Trained, supervised and organized over [Number] soldiers and personnel.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Enforced technical and tactical training standards to accomplish unit mission objectives.
- Contributed valuable input during key decision-making processes as an integral member of the command team.
- Evaluated soldier performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
- Conducted personal and professional counseling, routine inspections and physical fitness tests.
- Instilled discipline within the unit by consistently enforcing military customs and courtesies.
- Maintained high levels of morale among soldiers, fostering a positive and motivated environment.
- Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
- Implemented physical fitness programs tailored to each soldier''s needs, boosting average platoon fitness scores over time.
- Managed over $ 200,000 worth of equipment during garrison and deployment operations.
- Served as principal advisor to First Sergeant and Commander.
- Supervised firing platoon, maintained firing capability and organized platoon defense.
- Managed platoon budget with diligence, maximizing available resources while minimizing waste or overspending on supplies or equipment.
- Recognized for exceptional performance as Platoon Sergeant, consistently receiving top ratings on evaluations and commendations from superiors.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Senior Instructor, Pathfinder Branch Chief
US Army
10.2006 - 01.2013
- Facilitated smooth transitions during times of organizational change by providing clear direction to staff members about expectations during restructuring periods.
- Implemented innovative marketing strategies for increased public awareness of the branch''s offerings, attracting new customers and retaining existing ones.
- Optimized resource allocation by analyzing staffing needs, scheduling accordingly, and managing workload distribution among employees.
- Drove improvements in overall branch security measures through implementation of new protocols and employee training on risk management strategies.
- Exercised supervisory authorities and responsibilities involving work assignment and review.
- Improved branch performance by streamlining operations and implementing efficient processes.
- Launched new training program to boost employee skills and staff retention rate.
Airborne Instructor
US Army
08.2004 - 09.2006
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Enhanced student comprehension and shortened learning process through new teaching methods.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Infantry Squad Leader
US Army
09.2000 - 04.2004
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Improved squad performance by implementing rigorous training and evaluation methods.
- Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
- Developed cohesion among team members through regular team-building exercises and open communication.
- Supervised and led squad of 12 soldiers, setting high standard of efficiency, loyalty, and integrity.
- Conducted regular physical fitness tests to ensure optimal performance levels among squad members during strenuous activities or combat situations.
- Instructed team members in reconnaissance techniques such as map reading, compass use, navigation skills enhancing their situational awareness abilities.
- Maintained 100% accountability of assigned equipment worth more than $ 50,000.
- Provided thorough reports to superiors regarding squad's activities on patrol.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained soldiers on military structure, etiquette and environmental survival tactics.
Team Leader
US Army
02.1996 - 06.2000
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05.1996
Skills
- Technical knowledge
- Donor Relations
- Healthcare regulations
- Critical Thinking
- Patient Safety
- Decision-Making
- Patient Care Assessment
- Patient Education
- Training and mentoring
- Employee Supervision
- Staff Supervision
Professional References
Timkea Bryant
Grfiols Pladma Center Center Manger
4335 Victory Drive Columbus, GA 31903
706-687-1071
Laquain Hayes
Octapharma Plasma Assiatant Manger
3472 Macon Rd Columbus, gA 31907
706-405-4645
Lindsey Wright
Octapharma Plasma Assiatant Manger
3472 Macon Rd Columbus, gA 31907
706-405-4645
Shawn Altman
Quality Control Supervisor
Goldens Foundry Columbus, GA 31905
706-323-0471
Timeline
Donor Floor Supervisor
Octapharma Plasma Center
08.2023 - Current
Senior Phlebotomist
Octapharma Plasma Center
07.2023 - 08.2023
Processer Technician
Octapharma Plasma Center
03.2023 - 07.2023
Operations Supervisor
Grifols Plasma Center
05.2017 - 03.2023
Quality Associate
Goldens Foundry
03.2017 - 05.2017
Platoon Sergeant
US Army
02.2013 - 12.2016
Senior Instructor, Pathfinder Branch Chief
US Army
10.2006 - 01.2013
Airborne Instructor
US Army
08.2004 - 09.2006
Infantry Squad Leader
US Army
09.2000 - 04.2004
Team Leader
US Army
02.1996 - 06.2000
High School Diploma -
Fairmont Heights High School
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