Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Brown

Lawton,OK

Summary

Cybersecurity Specialist with proficiency in online security research, planning, execution, and maintenance. Skilled at training internal users on security procedures and preventive measures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving Detail-oriented professional well-known for promoting positive environments for learners. Reliable and dedicated with excellent interpersonal skills. Expert in various subjects and multiple teaching methods. Passionate instructor offering several-year background teaching courses to students of varying abilities. Recognized for delivering meaningful and informative lectures and maintaining classroom environment conducive to learning. In-depth understanding of different learning techniques and tools. Accomplished professional bringing several years of experience. Talented at identifying interventional methods and creating learning opportunities. Dedicated and dynamic with passion for driving student progress and learning innovation. Dedicated Educator with extensive experience partnering with parents and ensuring success of students. Skilled at providing feedback on individual progress of students and discussing specific needs.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Instructor

Arise Virtual Solutions
Houston, TX
04.2018 - Current
  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations
  • Monitored testing processes, test development and user acceptance testing
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
  • Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement
  • Used Office 365 to maintain database of test reports and calibration records
  • Educated employees on specific QA standards and confirmed maintenance of standards

Rcj Virtual Services LLC
- Current
  • Collected data on program efficacy through data analysis and implemented improvement solutions
  • Facilitated dialogue between participants and program workers to provide the best possible program
  • Supported interaction between students during group work activities using guided conversation
  • Created, collected, and recorded data on student progress to determine the next steps for student success
  • Supported students and individuals with connections issues, liaising between participants, families, and program executives about needs
  • Helped students organize materials such as Learning Modules for class
  • Motivated students to learn new content and complete assignments to earn revenue
  • Monitored the progress of students and adjusted instructional strategies to meet specific needs more efficiently
  • Implemented individual learning plans to help 40-100 students per course learn new skills and techniques for retention

Customer Service Representative

Intuit
Lawton, OK
01.2024 - 06.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Supported sales team members to drive growth and development.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

UPS
Houston, TX
11.2017 - 12.2018
  • Coached new employees on administrative procedures, company policies, and performance standards
  • Supported time-tested professional relationships, working with stakeholders to facilitate communication
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
  • Kept files and records in content management systems such as MS SharePoint, EXCEL, and others
  • Managed disbursement of information per executive request by monitoring client arrivals and access facility access
  • Maintained personal schedule, professional calendar, and individual appointments for senior staff members
  • Expertly coordinated logistics for functions both within and outside of the organization
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Prepared flawless emails and other documents under the direction of the immediate supervisor

Education

High School Diploma -

Westmoore High School
Oklahoma City, OK
05-2011

Skills

  • Microsoft Word
  • Customer service (6 years)
  • Cloud computing
  • Calibration
  • Research
  • SharePoint
  • Administrative experience
  • User acceptance testing
  • Time management
  • Data collection
  • Maintenance
  • Cybersecurity
  • Data analysis skills (5 years)
  • Information security
  • Content management systems
  • Logistics
  • Quality assurance
  • Incident response
  • Microsoft Office
  • Microsoft Excel (3 years)
  • Leadership
  • Organizational skills
  • Firewall
  • Communication skills
  • Food preparation
  • Cashiering
  • Cash handling (9 years)
  • Stocking
  • ADLS

Certification

Food Handler Certification

Timeline

Customer Service Representative

Intuit
01.2024 - 06.2024

Instructor

Arise Virtual Solutions
04.2018 - Current

UPS
11.2017 - 12.2018

Rcj Virtual Services LLC
- Current

High School Diploma -

Westmoore High School
Samuel Brown