Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Samuel Brown

North Las Vegas,NV

Summary

Dynamic and results-oriented professional with a diverse background spanning technical troubleshooting and customer service, notably at Idaho Falls Community Hospital. Skilled in hands-on mechanical tasks and effective communication, I excel in environments requiring critical thinking and detail-oriented skills. Proven track record of supporting team success and enhancing customer satisfaction.

Overview

19
19
years of professional experience

Work History

Veteran Peer Support Specialist

Southern Utah University Veterans Center
Cedar City, UT
05.2022 - 12.2023
  • Facilitated discussions to strategize educational goals for veterans.
  • Reviewed and confirmed validity of transferred credits.
  • Confirmed class schedules aligned with veterans' academic requirements.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Assisted veteran through dynamic relationships built on trust and utilized effective listening and interpersonal skills.

Instrument Processing Tech

Idaho Falls Community Hospital
Idaho Falls, USA
04.2021 - 04.2022
  • Ensure sterilization of surgical equipment for subsequent procedures.
  • Adhered to precise sterilization guidelines ensuring compliance with health regulations.
  • Provided support to the operating room in various capacities.
  • Monitored expired sterilization dates and rotated stock to minimize processing.
  • Sorted incompatible sets of instruments, trays and medical equipment.
  • Assembled and wrapped trays of instruments for operating rooms and clinics.
  • Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.

Nutrition Hospitality

Idaho Falls Community Hospital
Idaho Falls, USA
03.2020 - 04.2021
  • Recorded patient food requests.
  • Provided meal deliveries to diverse patient groups, including isolated individuals.
  • Ensured consistent restocking of nutrition stations across hospital.

RV Technician

Smith RV
04.2017 - 11.2019
  • Perform repairs informed by diagnostic results on diverse RV models.
  • Delivered orientation sessions post-RV purchase.
  • Repaired or replaced damaged walls and floors of RVs using carpentry tools.
  • Installed and repaired water lines, drains and fixtures.
  • Conducted troubleshooting tasks to diagnose issues and determine appropriate fixes.

Data entry and customer service

Bighorn Auctions
09.2016 - 04.2017
  • Entered and uploaded information on the website.
  • Facilitated transaction processing and addressed customer needs.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Updated existing records with new or revised information as needed.
  • Operated various office equipment such as scanners, printers. when required.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Proofread and edited documents to correct errors.
  • Reviewed existing information for accuracy and made necessary corrections.

Manager at local store in mall

Browns Allstate Agency
04.2016 - 09.2016
  • Ensured smooth execution of everyday functions within store settings.
  • Optimized team shift planning.
  • Ensured compliance with regulatory requirements and industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Firearms Salesman

The Gun Shop
Idaho Falls, USA
01.2015 - 01.2016
  • Supported clients in making informed firearm purchases.
  • Demonstrated proper gun safety techniques when handling firearms in store.
  • Greeted customers to determine wants or needs.
  • Connected with customers using strong conversational skills to uncover unique needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained records for all transactions involving the purchase or transfer of a firearm.
  • Completed required paperwork and background checks for each purchase.
  • Assisted customers in selecting the right firearm for their needs, including providing information on features and benefits of various models.

Probationary Recruit

Idaho State Police
Meridian, USA
11.2014 - 11.2014
  • Completed every task assigned by training staff efficiently.

Construction laborer

3D Decker Construction
Rigby, USA
04.2014 - 11.2014
  • Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
  • Operated equipment with strong focus on safety and ground communication.
  • Used levels to ensure surfaces were even prior to completing tasks.
  • Initiate and conclude detailed work for tailor-made homes.
  • Erected rafters, studs, and other structural components.

Customer Service Representative – Technical agent 2 (Tier2)

Center Partners
Idaho Falls, USA
11.2012 - 03.2014
  • Addressed customer queries quickly by providing effective telephone support.
  • Managed escalated customer queries requiring advanced assistance.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Cannon Crewmember

Idaho Army National Guard
Rexburg, USA
05.2005 - 03.2013
  • Executed tasks as directed by leadership with attention to detail.
  • Conducted operations during a one-year assignment in Iraq.
  • Mastered skills related to rapid vehicle maneuvering and protective services.
  • Monitored, maintained and operated artillery cannons during live fire exercises.
  • Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.
  • Maintained high levels of alertness throughout shifts.
  • Identified suspicious activity to determine appropriate response.
  • Coordinated with law enforcement agencies when necessary to provide support during critical incidents.
  • Adhered strictly to standard operating procedures while performing duties.

State Of Idaho
Boise, USA
09.2012 - 09.2012
  • Contributed to safeguarding forest areas by volunteering for security checks at road closures.

Personal Assistant

Brown's Allstate
Pocatello, USA
05.2010 - 09.2010
  • Logged information accurately into the system before transferring potential clients to authorized agents.
  • Coordinated with other staff members to ensure seamless support and coverage.
  • Completed basic administrative work and managed household accounts.
  • Screened telephone calls and inquiries and directed as appropriate.

Developmental Paraprofessional

Royal Journey's DDA
Rigby, USA
12.2006 - 05.2010
  • Guided special needs adults and children towards more fulfilling lives.
  • Provided individualized support to clients with intellectual disabilities in a residential setting.
  • Transported clients to appointments or events using company vehicles in a safe manner.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Supported clients in developing self-advocacy skills, problem solving strategies, and communication techniques.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Maintained high level of professionalism and calmness with personnel, even in high-stress situations.

Education

Some College (No Degree) - Criminal Justice

Southern Utah University

Some College (No Degree) - Psychology

Brigham Young University Idaho

Some College (No Degree) - Criminal Justice

Kaplan University Online

Skills

  • Effective Communication
  • Personable Interaction
  • Goal-Oriented
  • Eager To Learn
  • Support Team Success
  • Detail oriented
  • Skilled in Hands-On Mechanical Tasks
  • Technical troubleshooting
  • Critical thinking
  • Customer service
  • Data entry
  • Task prioritization

Accomplishments

  • Deans list while at SUU.

References

References available upon request.

Timeline

Veteran Peer Support Specialist

Southern Utah University Veterans Center
05.2022 - 12.2023

Instrument Processing Tech

Idaho Falls Community Hospital
04.2021 - 04.2022

Nutrition Hospitality

Idaho Falls Community Hospital
03.2020 - 04.2021

RV Technician

Smith RV
04.2017 - 11.2019

Data entry and customer service

Bighorn Auctions
09.2016 - 04.2017

Manager at local store in mall

Browns Allstate Agency
04.2016 - 09.2016

Firearms Salesman

The Gun Shop
01.2015 - 01.2016

Probationary Recruit

Idaho State Police
11.2014 - 11.2014

Construction laborer

3D Decker Construction
04.2014 - 11.2014

Customer Service Representative – Technical agent 2 (Tier2)

Center Partners
11.2012 - 03.2014

State Of Idaho
09.2012 - 09.2012

Personal Assistant

Brown's Allstate
05.2010 - 09.2010

Developmental Paraprofessional

Royal Journey's DDA
12.2006 - 05.2010

Cannon Crewmember

Idaho Army National Guard
05.2005 - 03.2013

Some College (No Degree) - Criminal Justice

Southern Utah University

Some College (No Degree) - Psychology

Brigham Young University Idaho

Some College (No Degree) - Criminal Justice

Kaplan University Online

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Samuel Brown